Support Technician (Telecommunications)

• Provide first-level support to end users for telecommunications and related IT issues via phone, email, or in-person.
• Identify, research, and resolve technical problems related to voice, data, and video communication systems.
• Document, track, and monitor issues using a ticketing system to ensure timely resolution and follow-up.
• Escalate complex issues to higher-level support or vendors as needed.
• Assist in the installation, configuration, and maintenance of telecommunications hardware and software.
• Maintain accurate records of support activities, system configurations, and user interactions.
• Collaborate with network and systems teams to ensure seamless integration and performance of telecom systems.
• Provide support for VoIP systems, mobile devices, conferencing tools, and other communication platforms.

Do you have experience in Writing skills?, Do you have a Associate's degree?, We are seeking a detail-oriented and experienced Support Technician in Telecommunications., * Strong problem-solving skills and ability to plan and deliver technical solutions independently.

• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deliver under tight deadlines.
• Strong analytical skills and attention to detail., * Associate's degree.
• At least 2 years of experience and with providing telecom support.
• Clearance: Public Trust
• Citizenship: US Citizen by birth or naturalization

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, The hourly range for this position is $35.00 - $37.00. At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.