Technical Product Support Specialist

We are seeking a highly skilled Field Technical Product Support Specialist to provide expert technical assistance for our products. This role involves hands-on support, troubleshooting, and collaboration with engineering teams to ensure optimal product performance and customer satisfaction. This role pays up to $30/hr., Deliver technical support for our products, including installation, configuration, troubleshooting, and repair of software and firmware-enabled hardware.

• Diagnose and triage complex technical issues both on-site and remotely, using diagnostic tools and advanced problem-solving techniques.

• Provide user-facing support for pre-release products, addressing user-reported issues and offering actionable recommendations to improve user experience.

• Document all service interactions, including issues, resolutions, and customer feedback, in the Jira issue tracking system.

• Collaborate with engineering and product development teams to share insights and contribute to product enhancements.

• Maintain professional communication with business partners and stakeholders.

• Ensure compliance with safety regulations and maintain a safe work environment at all times.

Travel to company sites as needed, including overnight stays and occasional international travel

• Strong technical background in hardware and software troubleshooting.

• Experience with diagnostic tools and issue tracking systems (e.g., Jira).

• Excellent communication and problem-solving skills.

• Ability to work independently and collaboratively in dynamic environments.

Willingness to travel as required. -3-5 years of experience

• Jira experience