IT Project Engineer

• Lead and execute technical projects for clients, ensuring smooth delivery from kickoff through post go-live support
• Participate in project kickoff meetings to align on scope, timelines, expectations, and risks
• Complete assigned tasks as outlined in client Statements of Work (SOWs)
• Provide post go-live support to stabilize and optimize client environments
• Collaborate with third-party vendors and co-managed teams to meet project objectives
• Maintain clear and thorough documentation of systems, tools, and project processes
• Communicate proactively with clients and internal teams about changes, outages, and project impacts
• Record daily time entries, expenses, and work notes in ConnectWise
• Send weekly client-facing project status updates and participate in check-in meetings
• Engage in team discussions, project debriefs, and continuous improvement efforts
• Take on additional duties and responsibilities as assigned

Project Scope Includes:

• Hypervisor replacements and migrations (e.g., Hyper-V, VMware)
• Email platform migrations to Microsoft 365
• Server builds, upgrades, and full environment migrations
• Network infrastructure upgrades and complete overhauls
• Office IT build-outs for new or expanding locations
• Business application deployments (e.g., CRM, ERP systems)

Do you have experience in Customer communication?, * 5 or more years of experience (preferred)

• Certifications such as MCSA, VCP, CCNA are a plus.
• Experience with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus.
• Strong communication skills are essential for success in this role.
• Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
• Enthusiastic about taking on challenges in a growing company with a diverse client base.
• Self-driven and capable of working independently with minimal supervision.Excellent organizational skills and strong attention to detail.

Pulled from the full job description

• Paid training
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!