Customer Success Analyst - Human Resources

Are you a customer-focused problem-solver with a knack for technology? Do you have experience working with Payroll, Benefits Administration and ACA/OSHA compliance reporting? Join HarrisData as a Customer Success Analyst and play a pivotal role in empowering our clients to achieve exceptional results with our enterprise application software. In this exciting opportunity, you will specialize in providing expert support for our Human Resources Systems software, making your experience in this area highly valued.

As a Customer Success Analyst, you will be the first point of contact for our clients, skillfully addressing and resolving their inquiries and challenges via phone, email, and other channels. Beyond issue resolution, you'll have the chance to contribute to software implementation projects, gaining valuable project management skills and techniques. Furthermore, you will develop your training abilities by creating and delivering engaging training sessions, both live and pre-recorded, tailored to specific client needs and for broader use.

What You'll Do:

Lead Client Success: Become a key point of contact for HarrisData clients, providing essential support for our advanced application suite, with a particular focus on our impactful Human Resources System software.

Drive Solutions: Utilize your expertise to efficiently diagnose, troubleshoot, and resolve complex customer issues, ensuring clear communication and meticulous documentation for lasting solutions.

• Advocate for Users: Champion customer needs by proactively identifying challenges and driving positive outcomes that enhance their business operations.
• Collaborate & Innovate: Thrive in a dynamic team environment where collaboration is key, while also demonstrating the autonomy to manage your tasks and contribute independently.
• Shape Implementations: Gain valuable hands-on experience by actively contributing to critical software implementation projects, expanding your understanding of project management methodologies.
• Empower Clients: Develop and deliver engaging training sessions, both live and recorded, to empower clients and maximize their utilization of our innovative software solutions.
• Ensure Excellence: Apply meticulous attention to detail in all aspects of your work, guaranteeing timely follow-up and comprehensive resolution for every task.
• Build Relationships: Excel in professional communication, fostering strong relationships with both clients and internal teams through clear and compelling verbal and written interactions.
• Continuous Growth: Continuously expand your knowledge across HarrisData's comprehensive business applications and the intricate business processes they support, fostering ongoing professional development.
• Advance Your Skills: Develop advanced proficiency in highly sought-after skills such as project management and training delivery, accelerating your career trajectory.

Join Our Team: Become a valued member of our vibrant team, contributing your talents from our office in Brookfield, WI.

Do you have experience in Managing clients in a customer support role?, Proficiency in basic PC operations, word processing, spreadsheets, and internet navigation.

Knowledge with HR, payroll, benefits administration, and compliance processes is advantageous.

Demonstrated experience in a customer-facing role, ideally within a customer success environment.

Strong problem-solving and troubleshooting abilities.

Excellent oral and written communication skills.

A proactive and results-oriented approach with a strong customer advocacy mindset.

The ability to learn quickly and apply new knowledge effectively.

Education and Experience

College degree preferred.

3 years of customer service/support

Must be currently authorized to work in the United States on a full-time basis

Pay: $50,000 per year plus the ability to earn incentive bonuses after six months of service.