IT Support Specialist

IT support Specialist fall under the User System Management team, members are mainly responsible for helping resolve internal WITRON employees IT-related issues via our ticketing system. Includes but not limited to mobile phones, laptop, account management, desk setups, employee on-boarding, and inventory management. Supporting all international employees when possible. Good written and verbal communication and coordination between the teams is required to provide around the clock support to all regions WITRON operates in. Strong analyzing and troubleshooting skills to know how to solve an issue or escalate if necessary. WITRON and IT work in general is always changing, the ability to adapt and come up with new solutions to problems is key. An ideal candidate for this role has a strong understanding of system administration, troubleshooting, and communication skills. Should be able to work independently and as part of a team with willingness to learn and adapt to new technologies and procedures.

Salary Range: $55k-$65k

Primary Responsibilities

• Analyze and perform troubleshooting on all office computer systems and perform required repairs and modifications on system and document all upgrade and modifications to system and maintain user information at all times.

• Document and monitor of all incoming requests and resolve it effectively through ticketing system.

• Coordinate with International User SMGT Team to support users when they are offline and vice versa. Goal is to offer 24/7 support for internal user related issues.

• Coordinate with other departments to install and configure all laptop computers and identify and resolve all hardware and software issues

• Collaborate with vendor support contacts to resolve all issues with equipment ordering and coordinate with International User SMGT

• Perform root cause analysis of problems and provide corrective actions.

• Install and configure all client software and hardware on company issued equipment and train all users to use all programs appropriately

• Inventory tracking

• IT equipment procurement and upkeep

• Coordinate/perform repairs to WITRON IT equipment, working with HP verified repairs when necessary

• Document processes and create "How To" article for internal colleague to follow

Do you have experience in Cross-functional communication?, Do you have a Associate's degree?, * Technical knowledge and expertise in computer systems and hardware, including desktops, laptops, and peripherals such as printers, scanners, and projectors.

• Familiar with Active Directory and Microsoft Intune

• Familiar with MDM and related best practices

• Understanding of software applications, operating systems, and networking protocols.

• Familiarity with troubleshooting tools, software, and techniques for diagnosing and resolving technical issues.

• Ability to analyze and interpret technical information and documentation.

• Strong communication skills, both verbal and written, with the ability to explain technical issues to non-technical users.

• Good time-management skills with the ability to prioritize and manage multiple tasks simultaneously.

• Ability to work independently as well as part of a team.

• Knowledge of service desk software, ticketing systems, and ITIL frameworks.

• Understanding security protocols and the ability to maintain data privacy and security.

• Strong problem-solving skills and attention to detail.

• Ability to work under pressure and adapt to changing circumstances.

• Familiarity with user training and development programs.

• Ability to learn and adapt to new technologies and processes.

Education & Experience

• Bachelor's/Associates or equivalent experience combined with some educational experience preferred

• Certificates, good to have but not required: A+, Network+, Security+, Project+

• Entry level (~1-3 year experience)

3.53.5 out of 5 stars Arlington Heights, IL 60004 $55,000 - $65,000 a year