IT Specalist II - El Mirage

The IT Specialist II is responsible for maintaining and supporting all technology infrastructure while also managing internal media production initiatives, including podcast production, training videos, and audiovisual systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Service Desk:

• Tier 1 and beginning Tier 2 support for all end users

• User onboarding/offboarding

• Install, configure, and replace desktop, laptop, and mobile hardware

• Troubleshoot end-user hardware and software issues

• Basic administration to Microsoft 365 environment

• Basic administration to Microsoft Entra ID users, permissions, MFA, and device policies

• Maintain printers, workstations, and warehouse technology systems

• Coordinate inventory and lifecycle management of IT assets

• Connectivity troubleshooting

Media & AV:

• Maintain documentation for systems and procedures

• Record on-site construction and training videos

• Operate cameras, audio, lighting, and production equipment

• Edit video content for training and internal distribution

• Produce and manage weekly podcast recordings

• Handle podcast audio/video editing and publishing workflows

• Manage media storage, backups, and production assets (Cameras/Mac Studio)

• Ensure Audio/Visual (A/V) equipment functionality and maintenance for multiple areas

Do you have experience in macOS administration?, To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as displayed through past experiences. The requirements listed below are representative of the

knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Troubleshooting all basic MacOS, iOS and Windows OS issues

• Experience with Servers, Virtual machines and Microsoft managements products such as Active directory, entra etc.

• Minimum of 2 years broad scope Helpdesk experience