Senior Salesforce Administrator

As a Senior Salesforce Administrator, you will be an integral part of the Business Systems Team, responsible for administration and support of Salesforce. You will join a team that handles everything from ETL integration configurations, 3rd party application support and everything Salesforce Sales and Service Cloud. Business Systems supports Finance, Legal, Revenue Operations, Customer Support, Customer Success, and HR teams. You will collaborate with stakeholders across the company, understand their business needs and translate them into efficient solutions. You will also mentor and train other members of the team to ensure our team is continually growing our skills.

In this role, you will:

• Mentor and support other administrators and team members.
• Administer and enhance Salesforce Sales Cloud, Service Cloud, CPQ, using declarative tools (Flows, Process Builder, etc.).
• Configure and support Salesforce embedded applications and integrations such as Conga
• Collaborate with business stakeholders and IT partners to gather requirements, design solutions, and implement changes using Salesforce best practices.
• Manage support requests, configuration changes, and bulk data updates while adhering to change control processes.
• Troubleshoot and resolve system issues, ensuring high availability and performance.
• Stay current with Salesforce releases and industry trends; proactively identify opportunities to improve system functionality and user experience.
• Document system configurations, processes, and training materials; support end-user training and adoption.
• Participate in Agile/Scrum ceremonies and contribute to sprint planning and delivery.

Do you have a valid Certified Salesforce Administrator certification?, Do you have experience in Tooling?, * 5+ years hands-on experience administering Sales Cloud and Service Cloud

• Strong proficiency in Salesforce declarative development, especially Flow Builder (must be able to demonstrate).
• Salesforce Administrator and Platform App builder certifications are required.
• Experience supporting Conga Contracts or similar CLM tools.
• Exposure to DevOps tools like Gearset, Copado, or Salesforce DX.
• Experience integrating Salesforce with ETL tools and third-party applications.
• Agile/Scrum experience.
• Excellent communication, problem-solving, and stakeholder engagement skills.
• Ability to work core business hours (8-5 in any US time zone) with occasional evening/weekend support for major releases.
• Willingness to travel up to 10% as needed.
• Most of all, you're driven by a mission to improve learning outcomes for all students and are willing to take on evolving responsibilities based on business needs.

Preferred Qualifications

• Familiarity with Apex and Lightning Web Components (LWC) for code review and testing
• Experience with Salesforce CPQ or Revenue Cloud a major plus
• Familiarity with AI or automation tools to enhance workflow efficiency.
• Bonus points if you have experience leveraging AI or automation tools to enhance workflow efficiency and output quality
• Passion for education and a mission-driven mindset to improve learning outcomes.

Pulled from the full job description

• Flextime
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Paid holidays

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction., At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate. We also offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life. Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran ("covered veteran"), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We are dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports our employees' physical and mental health. If you are a qualified individual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the application process, please contact recruiting@edmentum.com. As part of our hiring process, we may use AI-powered tools to support our HR team in reviewing, screening, and managing applications. These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by our people. Applicants' personal information (e.g., resume, cover letter, qualifications, and application responses) may be processed by third-party AI tools for tasks like resume parsing, skills matching, candidate ranking, and interview scheduling. Edmentum's notice regarding the collection of personal information from interested candidates is available here