VoIP Help Desk Specialist

As a Help Desk Specialist at Ambit Solutions, you'll be at the forefront of providing technical support for our VoIP systems. Our team specializes in managing E911 regulations, intercom systems, phone systems, trunking, and all things VoIP to ensure our clients' safety and communication needs are met. We are looking for someone who thrives in a fast-paced environment and is passionate about helping clients maintain the highest standards of safety and reliability in their communications systems.

What You'll Do

• Client Support: Provide prompt, high-quality assistance to clients via phone and email regarding VoIP systems. You'll need to be able to multitask efficiently in a fast-paced environment with quick deadlines, ensuring clients' communication needs are met in a timely manner.
• Technical Troubleshooting: Analyze and resolve VoIP issues, leveraging your self-learning ability to quickly adapt to new tools, technologies, and troubleshooting techniques.
• FreePBX Support: Assist clients with FreePBX edits and troubleshoot issues.
• Advanced Ticket Resolution: Serve as the first point of contact for technical issues, investigating and resolving support tickets in a timely and efficient manner, while maintaining detailed notes and clear written communication throughout the process.
• Ongoing Learning: Take initiative to grow your technical knowledge, particularly in advanced VoIP technology.
• Process Improvement: Identify areas for improvement and suggest changes to enhance team efficiency and client satisfaction.

Do you have experience in Teamwork?, * Self-Starter: You learn quickly, take initiative, and thrive in situations where you're required to find solutions independently.

• Problem-Solver: You excel at troubleshooting technical issues and enjoy the challenge of resolving difficult problems. Whether it's tinkering with hardware or finding solutions on your own, you embrace tough challenges and work quickly to resolve them.
• Attention to Detail: You have a keen eye for spotting small issues before they escalate into bigger problems.
• Strong Communicator: You write and speak clearly, translating technical issues into simple terms for clients. You also take detailed, accurate notes and maintain thorough documentation for future reference.
• Typing Speed: You can type at least 35 words per minute with accuracy.
• Experience with VoIP Systems: Familiarity with platforms like FreePBX, Cisco Call Manager, Shoretel, Mitel, or similar is a plus.
• Previous Work in a High-Volume Environment: You've worked in an environment with high-call or ticket volumes, and can manage multiple issues simultaneously without compromising service quality.
• Passion for Technology: You have a genuine interest in IT and VoIP systems, and you're always looking to deepen your knowledge.
• Technical Troubleshooting Experience: You have hands-on experience diagnosing and resolving technical issues.
• Linux Knowledge: Familiarity with Linux is a plus, but not required.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance

Full job description

Ambit Solutions is a rapidly expanding telecom technology company that prioritizes honesty, integrity, collaboration, and a strong team culture. We foster a relaxed and supportive environment where employees are encouraged to grow and expand their expertise, particularly in VoIP technology and Life Safety solutions. In addition to professional development, we offer a comprehensive benefits package, including healthcare, paid time off (PTO), and a 401(k) plan.

Why Join Us?

• Supportive Culture - Work in a team-focused atmosphere where your contributions are valued and supported.
• Faith & Family First - We foster a work environment that respects and supports your family life while helping you grow professionally.
• Career Growth - Continuous learning and growth opportunities in a rapidly expanding field.
• Honesty and Integrity Matter - We operate with honesty, transparency, and ethical conduct.
• Diligence, Discipline, and Direction - We believe in working hard, staying disciplined, and maintaining a clear direction for success.
• See and Serve Others - We prioritize helping others and maintaining a service-oriented mindset.
• Benefits - We offer a comprehensive benefits package, including healthcare, paid time off (PTO), and a 401(k) plan., * 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Why do you believe you would be a good fit for this role?
• Please confirm you have reviewed the compensation for this role ($40,000 per year).

Language:

• English (Required)

Ability to Commute:

• Hoover, AL 35216 (Required)