IT System Administrator (MSP | Onsite)

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service., This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations., * CSAT: Scores filled out by clients using the rating system in tickets.

• Quality Score: Assessments performed by the training and quality team.
• Utilization: Hours entered into tickets in the ticketing system.
• Hours / Ticket: Average number of hours entered per service ticket.
• First-touch closed: Tickets completed with one time entry.

Do you have a valid Driver's License license?, Do you have experience in Server virtualization?, * Willing to work full-time on-site, either at the company office or client locations as required.

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Pulled from the full job description

• Paid training

• Parental leave

• Health insurance

• Retirement plan

• Paid time off

• Vision insurance

• Dental insurance, Pay rates start at $22.61/hour up to $28.25/hour and vary by experience and location. Benefits:

• Medical Insurance Plan.

• Dental & Vision.

• Life Insurance.

• Disability Coverage.

• Paid Time Off (starts at 15 days per year).

• Maternity/Paternity Leave.

• Paid US Holiday.

• Retirement Plan.

• Salary Advancement/Loan.

• Health & Wellness Program.

• Company-paid training and certification.

• Supplemental Life Insurance (Employee-paid).

• Supplemental Health Plans (Employee-paid).