Sr Mgr, Enterprise Act Engr

Negotiates new ownership boundaries to achieve a better outcome. Builds relationships with executives of key customers. Communicates and drives strategic initiatives. Influences customer and org priorities, with strategic management demonstrable experience. Delivers a vision. Leads team(s) to define and increase technical support capability (e.g. skills, headcount, location, activities etc.). Builds teams that are exemplary in terms of Operational Excellence, scalability, and service consistency. Manages multiple teams where the business opportunity or overall strategy may not yet be defined. Leads independently. Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible. Makes recommendations on how new AWS offerings fit in the company architecture. Advocate for customer features and requirements within AWS (be their voice internally)

Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and ten years of experience in the job offered or a related occupation. Must have ten years of experience in the following skills: (1) managing organizations (including other managers and team members); (2) leading operations support delivery for large enterprises. Domestic travel up to 25% to perform role responsibilities may be required., Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and ten years of experience in the job offered or a related occupation. Must have ten years of experience in the following skills: (1) managing organizations (including other managers and team members); (2) leading operations support delivery for large enterprises. Domestic travel up to 25% to perform role responsibilities may be required.#0000

40 hours / week, 8:00am-5:00pm, Salary Range $169,000/year to $228,600/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit