Application Management Service Technician

We are seeking a detail-oriented and technically proficient Application Management Service Technician to support the daily operation, maintenance, and performance of business-critical enterprise applications within a logistics and transportation environment. This hands-on role is responsible for ensuring the reliability, availability, and effectiveness of systems supporting transportation logistics management, finance, human resources, customer relationship management, warehouse operations, and business services. This is a 100% on-site role in Johns Creek, GA. Remote or hybrid candidates will not be considered., * Monitor, maintain, and support enterprise applications used across logistics, transportation, finance, human resources, customer service, and warehouse operations.

• Provide day-to-day support for platforms such as TMW, Lawson, Workday, Salesforce, and other business-critical applications.
• Troubleshoot and resolve application incidents, system errors, integration failures, and performance issues while meeting established service level agreements (SLAs).
• Manage application user provisioning, role assignments, access requests, and account maintenance in accordance with security policies.
• Coordinate application updates, patches, upgrades, and vendor-recommended maintenance activities.
• Serve as the primary technical liaison between business users, IT teams, and software vendors for application-related issues and enhancement requests.
• Support data validation, workflow troubleshooting, and business process improvements across enterprise applications.
• Monitor application health, interfaces, scheduled jobs, integrations, and batch processing activities.
• Assist with testing, validation, and deployment of application enhancements, releases, and configuration changes.
• Create and maintain technical documentation, support procedures, knowledge base articles, and application inventories.
• Participate in incident, problem, and change management activities using ITSM best practices.
• Support onboarding and training efforts for users of logistics and enterprise business applications.
• Collaborate with infrastructure, database, security, and development teams to resolve complex technical issues.

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field; equivalent experience may be substituted.

• 3-5 years of experience supporting enterprise business applications in a production environment.
• Experience supporting one or more enterprise platforms, such as:

• TMW
• Lawson
• Workday
• Salesforce
• ERP, CRM, HCM, WMS, or TMS solutions

• Strong troubleshooting and root-cause analysis skills for application-related incidents.
• Experience using ITSM platforms such as ServiceNow, Jira Service Management, Remedy, or similar ticketing systems.
• Working knowledge of Windows and Linux operating systems.
• Basic SQL querying skills for data validation and troubleshooting.
• Understanding of application integrations, APIs, file transfers, and scheduled processing jobs.
• Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced logistics or transportation environment.

Pulled from the full job description

• Opportunities for advancement
• Flexible schedule, * Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

At DigiOffice, you'll be part of a team focused on building smarter, stronger, and more secure operations for modern organizations. Our work goes beyond traditional IT support-we help clients modernize infrastructure, improve reliability, strengthen security, and scale with confidence. Team members have the opportunity to contribute to meaningful projects, work in dynamic operational environments, and make a measurable impact. If you value innovation, accountability, and practical problem-solving, DigiOffice offers a place where your work can directly drive transformation.