Systems Engineer-Technical Outreach Support...

We are seeking a technically capable and mission-focused Systems Engineer to support operational systems, user engagement, and technical coordination efforts within a fast-paced government environment. This is a hybrid role that combines elements of systems engineering, technical operations support, troubleshooting, and customer outreach. The ideal candidate will be comfortable working directly with users while also collaborating with engineering and operational teams to resolve technical issues, support system functionality, and improve overall mission effectiveness.

This position is well-suited for candidates with backgrounds in systems engineering, technical operations, cyber operations, SIGINT, network analysis, technical support, or similar mission-focused technical environments. Candidates should possess strong problem-solving skills, an aptitude for learning complex systems, and the ability to communicate effectively with both technical and non-technical stakeholders.

Responsibilities

• Provide technical support and troubleshooting assistance for operational tools, systems, and user issues

• Coordinate with engineering and development teams to investigate and resolve technical problems

• Support system integration, operational workflows, and day-to-day technical activities

• Assist users with system functionality, account-related issues, and operational questions

• Monitor system health and identify potential issues impacting operations or users

• Participate in technical discussions regarding system requirements, interfaces, and operational capabilities

• Develop and maintain technical documentation, procedures, and troubleshooting guidance

• Track and manage technical issues through ticketing and collaboration platforms such as Jira and Confluence

• Support cross-functional coordination efforts between operational, engineering, and stakeholder teams

• Contribute to process improvements and recommend solutions to enhance operational efficiency and user support

• Experience supporting technical operations, systems engineering, cyber operations, SIGINT, network operations, or similar technical environments

• Experience troubleshooting system, application, network, or user-related technical issues

• Ability to communicate effectively with both technical and non-technical users and stakeholders

• Experience collaborating across operational, engineering, or support teams to resolve technical issues

• Familiarity with ticketing and collaboration platforms such as Jira, Confluence, or similar tools

• Strong analytical, problem-solving, and organizational skills

• Ability to adapt quickly in fast-paced operational or mission-focused environments

• Experience developing or maintaining technical documentation, SOPs, or troubleshooting procedures

Desired Experience & Skills

• Experience supporting government, DoD, or Intelligence Community programs

• Familiarity with APIs, system integrations, or data flow troubleshooting

• Experience with cyber security operations, network analysis, SIGINT, or mission operations environments

• Exposure to systems integration, operational testing, or technical coordination activities

• Experience supporting customer outreach, technical operations support, or help desk/service desk functions

• Familiarity with operational monitoring, system health tracking, or incident escalation processes

• Experience working with cross-functional engineering or development teams