Associate Solutions Engineer

Intelletrace is a managed solutions provider with customers worldwide. At Intelletrace, we are guided by our core values of Communication, Teamwork, Respect, Accountability, and Learning. We believe in fostering an environment where every team member is empowered to excel, innovate, and contribute to our shared success. We're looking for a dedicated and proactive Associate Solutions Engineer to join our dynamic team.

The Opportunity

As an Associate Solutions Engineer, you will work under the supervision of the Solutions Engineer Manager to bridge the gap between customer requirements and our technical solutions. You will play a key role in identifying customer needs, matching them to Intelletrace products, and ensuring successful technical deployments. Your ability to translate complex technical information into actionable business value will be essential to your success.

What You'll Do

• Customer Solutioning: Partner with Account Managers to identify customer requirements and match them with Intelletrace products and services.
• Technical Support: Provide product, service, and engineering information by answering technical questions and requests.
• Documentation: Prepare Bills of Materials (BOM) and Statements of Work (SOW).
• Analysis: Determine improvements by analyzing cost-benefit ratios of equipment and proposing changes to customer environments.
• Order Management: Submit orders after conferring with the Network Architect.
• Field Operations: Assist with network deployments, onsite installations, and network escalations.
• Training & Development: Provide ongoing product and services training to Account Managers and maintain professional knowledge by attending vendor workshops and webinars.

Do you have a valid Driver's License license?, Do you have experience in Network infrastructure?, Do you have a Associate's degree?, The ideal candidate is solution-oriented, smart, and creative. You are a detail-oriented self-starter who knows what they want and is interested in driving their future toward technical excellence., * Education/Experience: Associate's degree (or equivalent combination of education/experience) with at least 1+ years of experience. 2+ years of experience is preferred.

• Technical Skills: Proficiency in data-network requirements, including routers, switches, firewalls, access points, IP protocol, LAN/WAN designs, and SIP.
• Product Knowledge: Familiarity with Cisco, Meraki, Juniper, Brocade, Fortinet, Palo Alto Networks, Mellanox, and Artista. Knowledge of Salesforce and wireless deployment tools (e.g., Ekahau) is desirable.
• Core Competencies: Specialized training in IT data networking and a commitment to Intelletrace core values.
• Location & Fieldwork: Must possess a valid driver's license, auto insurance, and reliable personal vehicle for travel to client sites.
• Travel: Ability to obtain a valid passport for occasional international travel.

Physical Demands

This role requires frequent driving to client sites for installations in the San Francisco Bay Area. Occasional international travel by plane will also be required. The role requires the employee to rack and stack network equipment including UPS and other heavy devices. The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 75 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., * Do you hold a Cisco certification?

• Do you hold a Fortinet certification?
• Are you uniquely located within a comfortable commuting distance of the San Jose / South Bay area?
• Are you willing and able to drive your personal vehicle to various client sites throughout the work week?

License/Certification:

• driver's license (Required)

3.73.7 out of 5 stars San Jose, CA 95112 Hybrid work $110,000 - $130,000 a year - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home