People & Recruitment Systems Lead

Join SSP America and help shape a hiring experience that is organized, responsive, and candidate-focused from first contact through onboarding. We are looking for a hands-on team lead who brings strong coordination skills, comfort with recruiting systems and tools, and a passion for creating a smooth, welcoming experience for candidates and hiring teams across the United States and Canada.

In this role, you will support recruiting operations, improve candidate experience processes, and serve as a go-to resource for tools, workflows, and day-to-day issue resolution. This is a great opportunity for someone who enjoys balancing details, communication, and problem-solving while working closely with recruiters, hiring managers, and cross-functional partners to keep hiring moving.

At SSP America, we value Ownership, Teamwork, Curiosity, and Passion. In this role, you will have the opportunity to make a direct impact on how candidates experience our company while helping teams stay organized, informed, and supported throughout the hiring process.

What You'll Do

• Candidate Experience and Recruiting Operations (Ownership, Passion)
• Coordinate day-to-day candidate experience activities, including sourcing support, interview scheduling, candidate communication, pre-onboarding, and onboarding.
• Help ensure candidates move through the hiring process smoothly by providing timely follow-up, clear communication, and consistent coordination.
• Maintain accurate candidate records, interview documentation, trackers, and status updates while protecting confidentiality.
• Demonstrate SSP America values of Ownership and Passion through responsive service, follow-through, and a hospitality-driven candidate experience.
• Systems, Tools, and Process Optimization (Ownership, Curiosity)
• Serve as a primary resource for applicant tracking systems, recruiting tools, AI-enabled technology, and related processes.
• Help identify process gaps, troubleshoot issues, and support improvements that make recruiting operations more efficient and effective.
• Support process documentation, team training, and best practices related to recruiting tools and workflows.
• Demonstrate SSP America values of Ownership and Curiosity by improving processes, learning new tools, and helping others use systems effectively.
• Stakeholder Partnership, Support, and Issue Resolution (Teamwork, Passion)
• Work closely with recruiters, hiring managers, People teams, and other stakeholders to support hiring needs and deliver a consistent recruiting process.
• Help resolve candidate experience and onboarding issues by gathering information, coordinating with the right partners, and communicating updates clearly.
• Provide day-to-day guidance and support on recruiting tools, processes, and best practices as business needs evolve.
• Demonstrate SSP America values of Teamwork and Passion through collaboration, professionalism, and candidate-focused support.
• Reporting, Analytics, and Continuous Improvement (Curiosity, Ownership)
• Track recruiting and candidate experience data, maintain accurate reporting, and surface trends or opportunities for improvement.
• Support efforts to improve consistency, reduce delays, and strengthen the overall candidate experience.
• Demonstrate SSP America values of Curiosity and Ownership by using data, attention to detail, and sound judgment to improve results.
• Employer Brand, Talent Attraction, and Business Support (Passion, Teamwork)
• Support employer branding and talent attraction efforts, including recruiting events, referrals, and other hiring initiatives as needed.
• Provide flexible support across recruiting priorities based on hiring volume and business needs.
• Travel within the United States and Canada, including overnight travel, as needed.
• Demonstrate SSP America values of Passion and Teamwork by representing the company professionally and supporting shared hiring goals.

Do you have experience in Tooling?, Do you have a High school diploma or GED?, * High school diploma or equivalent required; additional education or coursework in human resources, business, communications, operations, or a related field is a plus.

• Minimum of three years of experience in high volume recruiting required.
• Comfort working with applicant tracking systems, recruiting platforms, Microsoft Office, and other digital tools; experience helping others navigate systems is a plus.
• Strong organization skills, attention to detail, and the ability to stay on top of multiple priorities in a fast-paced environment.
• Clear written and verbal communication skills, with the ability to create a professional and welcoming experience for candidates and internal partners.
• Strong problem-solving skills and sound judgment, with the ability to spot issues, stay calm under pressure, and help keep hiring processes moving.
• Able to work independently while also partnering effectively with recruiters, hiring managers, and cross-functional teams.
• Knowledge of recruiting processes and employment practices preferred; experience supporting hiring in both the United States and Canada is a plus.
• Demonstrated accountability, collaboration, professionalism, customer service, and follow-through in prior roles.
• Must be eligible to work in the United States or Canada without sponsorship and able to travel up to 20% as business needs require.
• Must be able to pass and maintain a criminal background check and, where required, TSA, FAA, or other airport-related clearances.

Pulled from the full job description

• Pet insurance
• AD&D insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Paid sick time, * Medical, Dental and Vision
• Basic Life & AD&D Insurance
• EAP
• Voluntary Benefits (Life AD&D, Accident, Critical Illness, Hospital Indemnity, Pet Insurance)
• SSP 401(k) with Employer Matching
• PTO
• 10 Paid Holidays
• Paid Sick Leave