I.T. Support Specialist-POS Systems

GODWIN'S GATORLAND, INC.
Orlando, United States of America
3 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
$ 55K

Job location

Orlando, United States of America

Tech stack

JavaScript
Microsoft Windows
Microsoft Active Directory
Dynamic Host Configuration Protocol
Firmware
Networking Basics
Powershell
SharePoint
TCP/IP
Virtual Local Area Networks
Wi-Fi Technology
Scripting (Bash/Python/Go/Ruby)
Tablet Computers
Software Troubleshooting
Peripherals

Job description

Support and maintain the park's point-of-sale (POS) and guest transaction technology to keep daily operations running smoothly. You'll troubleshoot POS hardware/software and payment devices, support Windows endpoints and Microsoft 365, and assist with basic network issues in a fast-paced, live operational environment. Opportunity to grow into systems administration/infrastructure paths, * Install, configure, and support POS terminals and peripherals (PIN pads, receipt printers, barcode scanners, cash drawers, tablets/mobile devices)

  • Troubleshoot POS software, payment processing issues, and device connectivity; perform firmware updates and maintenance
  • Provide Tier 1-2 onsite and remote support for staff; respond to high-priority outages and participate in weekend/on-call rotation
  • Administer and troubleshoot Windows environments, including basic Active Directory user/group support
  • Support Microsoft 365 (mailboxes, licensing, Teams/SharePoint basics) and endpoint patching/AV updates
  • Assist with basic network troubleshooting impacting POS (Wi-Fi, VLANs, switches); support Meraki environments as needed
  • Document incidents, procedures, and maintain asset/configuration records; support technology rollouts and upgrades
  • Broad exposure across POS, endpoints, Microsoft 365, networking, and automation

Requirements

Do you have experience in Windows?, * 1-4 years of IT support experience (retail/hospitality/POS experience strongly preferred)

  • Hands-on experience supporting POS systems and payment devices; familiarity with PCI concepts a plus
  • Working knowledge of Windows, Active Directory, and Microsoft 365
  • Basic networking fundamentals (LAN/Wi-Fi, DHCP, TCP/IP); Meraki experience a plus
  • Experience with ticketing and/or RMM tools (e.g., NinjaOne or similar preferred)
  • Scripting/reporting exposure (PowerShell/batch/JavaScript and/or basic SQL) is a plus
  • Strong troubleshooting, customer service, and communication skills
  • Ability to work weekends/holidays and be part of an on-call rotation; able to lift to 40 lbs.

Benefits & conditions

Pulled from the full job description

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Vision insurance
  • Dental insurance, Starting Wage: $55,000 plus bonus, excellent insurance, medical, dental, vision and so much more. 401K plus company match, vacation and PTO's

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