Manager, Data Management & Governance

The Manager, Data Management & Governance, sits within the Customer Platforms Strategy team in the Go-To-Market organization. This role is responsible for ensuring the firm's Customer Platforms data is accurate, complete, and reliable establishing the governance standards, data quality processes, and operating model that allow our commercial platforms to serve as a trustworthy foundation for client master data, pipeline reporting, and firm-wide integrations.

The Customer Platforms team is the function within the Go-To-Market organization responsible for the strategy, governance, and operational performance of the firm's customer technology ecosystem. Data & Governance is a dedicated function within this team focused on making sure the data that powers our customers platforms is fit for purpose across all downstream uses, including ERP integration, growth performance reporting, and onboarding of teams joining the Grant Thornton Advisors network.

This role partners closely with Platform Operations and the COE within Customer Platforms, as well as go-to-market, marketing, commercial, IT, and other relevant firm functions across the firm.

Your Day to Day

Own Data Quality and Integrity

• Establish and maintain data quality standards, monitoring processes, and remediation workflows across the firm's CRM
• Oversee the collection, preparation, and validation of data from multiple sources including acquisitions, business units, and legacy systems
• Manage record matching against the global client list and lead deduplication and enrichment processes
• Identify and resolve data quality issues, working with Platform Operations and business stakeholders to address root causes
• Ensure CRM data meets the quality standards required to support ERP integration, growth performance reporting, and pipeline visibility

Build and Run the Data Governance Function

• Define and enforce Customer Platforms data governance policies, compliance requirements, and data standards that adheres to the firm's data governance policies and compliance requirements.
• Establish proactive monitoring and remediation workflows that prevent data issues before they affect downstream reporting
• Own the customer platform's data governance framework ensuring it is documented, maintained, and applied consistently across the platform
• Partner with Platform Operations and the COE and the firm's Data Governance team to align governance practices with platform operations and enablement activity
• Report on data quality metrics and governance compliance to the Director

Support Data Integration for Onboarding and M&A

• Partner with the COE and Platform Operations on data discovery for firms and teams joining the GT network including acquisitions, new market entries, and firm expansions
• Define data requirements and quality standards that incoming teams must meet before integration onto the global customer platform
• Validate and prepare incoming data for migration, ensuring records are clean, matched, and enriched before loading into the CRM
• Maintain data onboarding frameworks that support consistent, repeatable integration regardless of the size or complexity of the incoming team

Partner Across the Firm

• Work alongside go-to-market, marketing, commercial, and IT to align data standards and support cross-functional data needs
• Serve as the subject matter expert on CRM data quality and governance in cross-functional discussions
• Partner with Data Analysts on the team to coordinate data preparation, matching, and monitoring work
• Contribute to the broader Customer Platforms roadmap by ensuring data readiness keeps pace with platform and business evolution

• 6+ years in data management, data governance, CRM operations, or a related data-focused role
• Built or formalized a data governance function, framework, or set of operating standards
• Managed data quality processes including deduplication, enrichment, record matching, and master data management
• Operated as a data owner or governance lead for a CRM platform (Dynamics 365 or equivalent)
• Supported M&A data integration or systems migration work, including managing data from legacy or third-party sources
• Working knowledge of data query tools (SQL or equivalent) to investigate, validate, and audit data independently
• Hands-on experience working within CRM data environments such as Microsoft Dataverse or equivalent
• Ability to assess and map data structures from source systems including legacy or third-party platforms against target data models
• Experience or familiarity with global data privacy requirements
• Worked in or alongside professional services, financial advisory, or a similarly complex matrixed organization

What Sets You Apart

• You understand that bad data is a business problem, not just a technical one and you know how to make that case to senior stakeholders
• You bring structure and rigor to environments where data has historically been managed informally
• You are a collaborative partner who builds trust across platform, IT, and go-to-market teams
• You can translate data complexity into clear business language without losing the substance
• You are technical enough to get into the data yourself when needed, and business-savvy enough to know when the findings matter
• You are detail-oriented and accountable, you hold yourself and the work to a high standard
• You are comfortable building from scratch and thrive in environments where you define what good looks like
• Professional services or financial advisory background preferred

The base salary range for this position is between $144,000 and $216,000. Placement within the pay range is at Grant Thornton's discretion, and it is based on multiple factors, including but not limited to, job-related knowledge/skills, experience, business needs, progression within the role, geographic location, and internal equity. At Grant Thornton, compensation decisions are dependent upon the facts and circumstances of each position and candidate., We understand that your needs, responsibilities and experiences are different, and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: https://www.grantthornton.com/careers/rewards-and-benefits

• Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period.
• Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Seasonal employees may also be eligible to participate in the firm's 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.

Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.

Additional Details:

It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.

At Grant Thornton, we believe in making business more personal and building trust into every result - for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It's what makes us different, and we think being different makes us better. In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services - and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services. In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture. Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets. About the Team The team you're about to join is ready to help you thrive. Here's how: * Whether it's your work location, weekly schedule, or flex time off, we empower you with the options to work the way that it best serves your clients and your life. Consistent with the firm's hybrid work model, this position will require in-person attendance at least three days per week, either at a GT office or client site. * Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household. * We understand that your needs, responsibilities and experiences are different - and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at www.gt.com/careers * When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we're taking action for diversity, equity & inclusion at www.gt.com/careers