Desktop Support

• Unpack and configure new hardware
• Provide end user training on basic use and functionality of supported devices and software.
• Documentation and training of troubleshooting guides and installation procedures.
• Provide equipment relocations for desktop computers, laptop computers and computer peripherals
• Research, identify and develop alternative solutions when new problems are encountered.
• Fully document all interactions in the ticketing system.
• Maintain technical skills through independent research.

• Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university OR Relevant work experience in an IT Technical environment.
• Experience with installation, configuration, support, troubleshooting and maintenance of personal computers and hardware.
• Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.
• Familiar with LCD projectors and TV/Monitor.
• Experience with installation, configuration, support, troubleshooting and maintenance of Microsoft Office products, like Word,
• Well-developed written and verbal communication skills for interaction with all levels of personnel.
• Ability to meet goals and objectives.
• Effective interpersonal and customer service skills
• Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.

Preferred Skills & Qualifications:

• Relative Certifications.
• Relative experience in supporting utility construction & maintenance.

Pay Range*: Between $20 - $22 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: * Named One of America's Best Employers for New Grads by Forbes (2024 * Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025) * One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024) * One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) * Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) * One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) * AWS Advanced Tier Services Partner with 100+ certifications Website: https://www.innovasolutions.com, Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for