Computing and Sustaining Hardware Platform Manager - Onsite
Role details
Job location
Tech stack
Job description
- Identify, scope, and prioritize sustaining development needs for the installed base (field issues, reliability trends, cost-down opportunities, and obsolescence), translating them into clear problem statements and executable work packages
- Serve as the primary operations interface and relationship owner with Global Product Management, Engineering, Quality, Regulatory, Customer Care, and external manufacturing/integration partners-translating customer, regulatory, service, and cost requirements into clear operational product definitions and deployment plans
- Define and execute the operations development roadmap (sustaining hardware and computing sub-components), including executive-level communication of progress, risks, and mitigation plans; own the functional checklists by project stage
- As Operations Project Lead, drive cross-functional execution through schedules, risk management, and stakeholder alignment; define and maintain a repeatable software image build, deployment, and validation process (major/minor releases and cybersecurity patches) with external partners, ensuring compliant execution
- Lead the service FRU and refurbishment lifecycle for instrument operations: define parts/assemblies to stock and refurbish using reliability and cost inputs; coordinate part setup.
Requirements
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?, * Bachelor's or Master's degree in Engineering or a related technical discipline (MBA preferred)
- 8+ years of experience in technical program management, operations, supply chain, sustaining engineering, or product development for complex electro-mechanical systems within a highly regulated industry (medical device, life sciences, diagnostics, aerospace, or similar), including experience influencing senior leaders and driving outcomes across functions
- Demonstrated ownership of a multi-program operations development portfolio (intake, scoping, prioritization, resourcing tradeoffs, integrated schedules, RAID/decision logs, and closure), with regular executive-level communication of progress, risks, and mitigation plans
- Hands-on experience driving sustaining change from problem statement to implementation (e.g., field issue remediation, reliability improvement, cost-down, supplier changes/PCNs, and end-of-life component replacement), including cross-functional coordination of verification/validation and documentation updates as required
- Proven ability to lead and influence cross-functional teams without direct authority and to act as the primary operations interface, escalation point, and relationship owner to Engineering, Quality, Regulatory, Product Management, Customer Care, and external manufacturing/integration partners; exceptional written and verbal communication skills for aligning stakeholders and driving timely decisions
It would be a plus if you also possess previous experience in
- Defining service parts / FRU strategy for a large, distributed installed base
- Software lifecycle management, image management, or release processes, including cybersecurity updates
- New Product Introduction (NPI) or stage gate product development processes
- Microsoft Office tools (Excel, PowerPoint, Word) for technical documentation, analysis, and executive communication
Benefits & conditions
The annual salary range for this role is $180-210K. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay. #L1-WT1
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.