Service Desk Agent

My client is seeking a Service Desk Agent for an international organization based in Brussels. This is a contract assignment and the work is to be performed on site at the customer offices in Brussels.

As a Service Desk Agen t you will be responsible for the following tasks

• Performs Digital Workplace support activities

• Manages all type of user interactions (phone, ticketing portal, chat, messaging …)

• User guidance and support regarding the use services, software and applications

• Follow-up of incidents and user request

• Good Knowledge of Workstation support and Administration (Windows 10 and above);

• Good Knowledge of Office applications (Office 2016 and above);

• Basic knowledge of Server environment (Windows/Linux) and Active Directory services;

In addition candidate should have knowledge of basic tasks related to

o Account management

o Network setup and protocols

o Backup and restore procedures

o Antivirus management

o Patch and software distribution

o Scanning and Printing understanding;

• Excellent communication and soft skills.

• Analytical mind.

• Ability to work under stress, while keeping a positive attitude;

• Excellent service attitude and commitment to quality;

• Pro-activeness and reactiveness;

• English and French at C1 Level is required.

Ideally you will already have at least one of the Technical certifications and training below ( can also be obtained within the first three months if the assignment)

• Windows 10 MCSA

• Microsoft 365 Certified: Modern Desktop Administrator Associate

• IT Helpdesk Professional (or equivalent)

• Google IT Support Professional Certificate

• Microsoft Office Specialist (MOS)

• (Advanced) Windows troubleshooting for IT

• Call Centre Associate Certified (or equivalent)