Service Manager - Application Management

pbRole: Application Service Manager /b /ppbContract type: /bpermanent /pp Spain | Remote /ppbr/ppAt Sanoma, we are looking for a proactive and service-oriented bService Manager /b to help drive operational excellence across our Application Management landscape. /ppbr/ppIn this role, you will play a key part in ensuring high-quality IT service delivery, improving operational performance, and collaborating with international teams and partners across the organization. /ppbr/ppLooking for someone who enjoys improving services, working with international teams, and driving operational excellence in a collaborative environment.

ppbr/ppbWhat you'll be doing /b /pulliOwn and coordinate end-to-end service delivery for Application Management services /liliEnsure service quality, performance, and continuous improvement across operations /liliAct as the main point of contact for stakeholders regarding service delivery matters /liliCollaborate with technical teams, vendors, and external partners to ensure smooth operations /liliMonitor service KPIs, incidents, SLAs, and operational performance /liliDrive improvements in processes, governance, and user experience /liliSupport a collaborative and customer-focused service culture across teams /li /ulpbr/ppbWhat we're looking for /b /pulli3-7+ years of experience in IT Service Management, IT Operations, or similar roles /liliExperience working in international and multicultural environments /liliStrong stakeholder management and communication skills /liliExperience coordinating vendors or outsourced teams is a plus /liliContinuous improvement mindset and strong organizational skills /liliFamiliarity with ITIL or service management best practices is beneficial /lilibLanguages: /b Fluent English is required; Spanish is a plus /li /ulpbr/ppbNice to have /b /pulliExperience in large-scale or regional/global service delivery environments /liliKnowledge of Application Management processes and governance /liliExperience working in remote/distributed teams /li /ulpbr/ppbWhy join us? /b /pulliFully remote role based in Spain /liliInternational environment with cross-functional collaboration /liliOpportunity to shape and improve service operations at scale /liliDynamic and people-oriented culture /liliReal ownership and visibility across the organization /li /ulpbr/ppbApplication requirement /b /ppPlease submit yourb CV in English.

ppbr/ppbAbout Sanoma Learning: /b /ppSanoma Learning is the leading European learning company, serving over 20 million students in eleven countries. We offer printed and digital learning materials as well as digital learning and teaching platforms for primary, secondary and vocational education. The development of our methodologies is based on deep teacher and student insight and really understanding their needs. By combining our educational technologies and pedagogical expertise, we create learning products and services with the highest learning impact. Digital Products With 650 colleagues spread over 60 teams across Europe, Sanoma Learning's Digital Products department contributes to our company's goal of helping students reach their full potential with our best-in-class learning solutions. /ppbr/ppTogether, we innovate and contribute to an ever-changing world of education. We all share a deep-rooted passion for education. Every day, our methods and technology have the ability to positively impact millions of young minds across Europe. In our Product organization, you will join the largest cross-cultural community of Sanoma Learning and contribute to the digital transformation and future of education in Europe. Sanoma Learning is part of Sanoma, an innovative and agile learning and media company, impacting the lives of millions of people every day.