Salesforce System Administrator

We're looking for a Salesforce System Administrator with hands-on experience supporting and configuring large-scale Service Cloud environments using Nonprofit Success Pack (NPSP). You'll play a key role across the full software development lifecycle, ensuring the platform remains stable, scalable, and aligned with organisational needs, while driving continuous improvement.

This is an exciting opportunity to join a growing team and contribute to delivering a transformative service that supports meaningful engagement with Members and Supporters.

As investment in Salesforce continues, including Service Cloud, Experience Cloud, Marketing Cloud and Data Cloud, you'll have the opportunity to expand your skills across the wider Salesforce ecosystem. With a focus on enhancing support and building technical capability, this role offers strong potential for ongoing development and learning., Your contractual location will be our head office in Swindon, Wiltshire and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.

What you'll be doing

You'll be part of an established IT team delivering technical, operational and 1st/2nd line support across Service Cloud, NPSP and Experience Cloud, offering a varied and engaging workload. Working collaboratively with colleagues, third parties and stakeholders, you'll support and maintain applications developed across the organisation.

As a proactive problem solver, you'll work confidently across sandbox and production environments to resolve issues and contribute to ongoing system improvements. With a focus on delivering efficient, high-quality solutions, you'll help enhance and evolve systems in line with IT standards.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

• Proven experience delivering technical, operational, and 1st/2nd line support as a Salesforce System Administrator across Service Cloud and NPSP in a live, integrated environment.
• Strong track record of collaborating with internal teams and external partners, with excellent communication and problem-solving skills in complex, multi-vendor settings.
• Exposure to Salesforce CPQ, Apex development, Flow automation, finance processing tools (such as Findock), and Data Cloud or Experience Cloud would be advantageous.
• Salesforce Administrator Certification, or equivalent experience working within a large-scale, multi-cloud Salesforce environment.
• Knowledge of GDPR and a commitment to data protection best practices.

Salary: Please note this role includes a £10,000 reviewable market supplement. Your base salary will be circa. £38,000 and you will receive the market supplement as an allowance on top., The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places