Asset Intelligence Co-ordinator

As we continue to enhance our asset intelligence capabilities, we are seeking an Asset Intelligence Coordinator to join our Asset Management team in Oldham. This is a full-time, permanent opportunity with a hybrid working arrangement, with three days based in the office and two days working from home.

In this role, you will provide essential administrative and coordination support to the Asset Intelligence and Investment teams, ensuring the efficient delivery of surveying activities across our housing portfolio. You will act as the first point of contact for residents, managing enquiries about planned future works and ensuring all queries are handled efficiently and professionally.

You will also play a key role in maintaining accurate asset data, supporting internal systems, and liaising with colleagues across the organisation to resolve queries and track progress. In addition, you will produce regular performance and productivity reports to support effective decision-making and continuous improvement.

What we are looking for We are looking for someone who can effectively coordinate workload and resources, manage multiple priorities, and communicate confidently with both residents and colleagues. You will be comfortable working with data and systems, ensuring accuracy while contributing to team performance and service delivery.

You will:

• Manage customer queries through CRM systems, ensuring responses are provided within agreed service levels
• Support the maintenance and accuracy of asset and survey data
• Work collaboratively across teams to resolve queries and track progress
• Produce clear and accurate reports to monitor performance and identify improvements

• Proven experience delivering high-quality customer service
• Strong organisational, analytical, and problem-solving skills
• Ability to manage multiple tasks and prioritise effectively
• Excellent written and verbal communication skills
• Strong working knowledge of Microsoft Office
• Experience working with databases, CRM systems, and handling data accurately

Desirable skills

• Experience within social housing or property environments
• Experience working with asset management systems
• Ability to produce reports and analyse performance data
• Strong time management and organisational skills, * Educated to Level 2 (GCSE grade C/4 or above, or equivalent) or higher

• Holidays: We offer 25 - 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years' service, capped at 4 days).

• Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.

• Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.

• Performance Pay: Annual Performance Score bonus subject to eligibility

• Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death

• Health Plan Options: There are a couple of health care schemes available depending on the post grade

• VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include:

• Access to the Finance wellbeing portal

• Professional subscription annual payment

• Travel season ticket loan

• Car lease scheme