Manager, IT Systems Engineer

General Motors is seeking a manager-level IT Systems Engineer to lead the implementation of a new enterprise-wide SaaS application supporting our frontline manufacturing teams. This role will lead the team responsible for engineering, deployment, operations, continuous improvement, and innovation, ensuring delivery of a scalable, reliable, and effective solution. A key focus of this role is transforming how frontline employees use technology to communicate, work, and engage, while advancing the integration of emerging technologies, including AI., * Lead the systems engineering function for a new SaaS application, including application ownership, support strategy, deployment execution, and innovation in partnership with a product manager who will identify, establish, and map the roadmap

• Manage and develop a team of systems engineers and technical contributors, setting priorities, removing obstacles, and supporting employee growth
• Serve as the technical and operational lead for the SaaS application environment, ensuring application performance, reliability, security, supportability, and operational readiness
• Partner with business stakeholders, product owners, vendors, and internal technology teams to define requirements and deliver solutions
• Lead vendor management activities, including participation in contract negotiations, license management, and implementation of new capabilities and innovations
• Drive platform enhancements, integrations, configuration changes, and process improvements aligned to business objectives
• Establish and maintain governance for the application, including change management, release planning, issue resolution, risk mitigation, and operational discipline
• Monitor production health, troubleshoot complex issues, and lead problem resolution efforts across teams
• Create and maintain technical documentation, operational procedures, and support models
• Ensure solutions are designed and implemented in alignment with GM standards for architecture, security, compliance, and operational excellence
• Communicate clearly with leaders and stakeholders on priorities, timelines, risks, and outcomes, * The application is stable, well-governed, and aligned to business priorities
• The team has clear direction, manageable priorities, and strong technical leadership
• Platform issues are addressed quickly and root causes are resolved
• Stakeholders have confidence in delivery plans, system performance, and decision-making
• Continuous improvement opportunities are identified and acted on with measurable impact

The ideal candidate is an established, hands-on leader with 10+ years of relevant experience, deep technical expertise, and a proven ability to guide teams, partner across technical and business organizations, and drive execution in a fast-moving environment. This person brings strong systems thinking, sound engineering judgment, and the ability to translate business needs into scalable, enterprise-ready solutions., * Bachelor's degree in engineering, information technology, computer science, or a related field, or equivalent experience

• 10+ years of experience in systems engineering, enterprise applications, SaaS platforms, or related technology leadership roles
• 5+ years of experience in a people leader role, with responsibility for leading, developing, and coaching technical teams
• Deep technical expertise in system design, application support, integrations, configuration management, and production operations
• Demonstrated ability to manage multiple priorities and deliver results in a cross-functional environment
• Strong problem-solving, decision-making, and communication skills
• Experience working with vendors and business stakeholders to translate needs into technical solutions
• Proven ability to lead through ambiguity and drive accountability across a complex organization
• Experience deploying software applications in a complex environment

Preferred Qualifications

• Master's degree in engineering, information technology, computer science, business, or a related field
• Experience supporting SaaS or enterprise applications in a complex business environment
• Experience implementing applications such as WorkJam, YOOBIC, Flip, Movo, Zipline, Connectteam, RedeApp or similar within a large enterprise environment
• Experience with enterprise integrations, identity and access management, and data interfaces
• Familiarity with Agile delivery practices and product-based operating models
• Experience with change management, release coordination, and operational governance
• Background working in a large enterprise environment with multiple stakeholder groups
• Understanding of the manufacturing environment

Leadership Expectations

• Lead with accountability, urgency, and a strong customer mindset
• Build a high-performing, collaborative team environment
• Coach and develop employees while maintaining focus on business outcomes
• Promote clear communication, strong partnerships, disciplined execution, and a mindset that embraces innovation, transformation, and AI-enabled capabilities
• Balance strategic thinking with hands-on leadership and day-to-day delivery needs

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team., General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.