Laptop Imaging & Deployment Technician

Stellar Professionals
Parole, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Parole, United States of America

Tech stack

Microsoft Active Directory
JIRA
BitLocker Drive Encryption
System Configuration
Desktop Computing
Issue Tracking Systems
Virtual Private Networks (VPN)
System Center Configuration Manager
Networking Basics
Peripherals
Deployment Automation
Laptops
ServiceNow

Job description

We are seeking a dependable, hands-on Desktop Support to support a fast-paced hardware refresh initiative. You will image, configure, and deploy new Dell laptops, desktops, and workstations, providing direct, face-to-face support to professional end-users.

Requirements

Key Requirements (3+ Years Experience)

  • Imaging & OS: Direct experience imaging PCs using MDT, SCCM/MECM, or similar deployment tools, along with Windows 10/11 troubleshooting.
  • Dell Hardware: Experience configuring, deploying, and swapping Dell desktops, laptops, and peripherals.
  • Basic Networking: Confident with domain joining, VPN setup, network drives, and printer configuration.
  • Logistics & Mobility: Valid driver's license with a clean driving record (a fleet vehicle is provided for travel between deployment sites).
  • Physical Ability: Able to safely lift and move equipment weighing up to 50 lbs.
  • Soft Skills: Top-tier customer service skills to support non-technical users through the upgrade process.

Highly Desired (Stand Out from the Crowd)

  • CompTIA A+ or equivalent certification.
  • Experience with Active Directory, BitLocker, or Dell Command tools.
  • Experience using enterprise ticketing systems (ServiceNow, Jira, etc.).

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