Dynamics 365 Enterprise AI Architect

We are seeking a Dynamics 365 Enterprise AI Architect to lead the enterprise architecture and target-state design for a Microsoft-based customer engagement and contact center ecosystem. This role focuses on Dynamics 365 Sales, Dynamics 365 Customer Service, Omnichannel, Copilot Studio, Azure, Power Platform, Teams, and Dataverse., * Own end-to-end enterprise architecture for customer engagement and CCaaS platforms

• Architect solutions across Dynamics 365 Sales, Customer Service, and Omnichannel
• Design unified journeys: lead-to-opportunity, opportunity-to-close, case management, service resolution
• Build AI-enabled solutions using Copilot Studio, conversational AI, virtual agents, and agent assist
• Define Azure integration architecture (API Management, Logic Apps, Functions, Service Bus, Event Grid)
• Lead integrations across ERP, telephony, identity, WFM/WEM, analytics, and enterprise systems
• Define Dataverse data architecture, customer 360 models, governance, and analytics (Power BI)
• Establish standards for security (Entra ID, RBAC, Key Vault), observability, and NFRs
• Drive architecture governance, ALM, DevOps, and platform lifecycle
• Partner with business and technology leaders on roadmap and execution

• 12+ years in enterprise or solution architecture
• Deep expertise in Dynamics 365 Sales and Customer Service
• Strong experience with Omnichannel and contact center (CCaaS) architecture
• Hands-on experience with Power Platform, Azure, Microsoft Teams, Microsoft 365
• Experience with Copilot Studio and AI-driven solutions
• Strong background in API architecture and event-driven integration
• Experience with Dataverse, data modeling, governance, and analytics
• Strong stakeholder management and executive communication

Nice to Have:

• Regulated industry experience (Financial Services, Insurance, Healthcare)
• Azure, Power Platform, or Dynamics certifications

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief

Capgemini ist einer der weltweit führenden Anbieter von Management- und IT-Beratung, Technologie-Services und Digitaler Transformation. Als ein Wegbereiter für Innovation unterstützt das Unternehmen seine Kunden bei deren komplexen Herausforderungen rund um Cloud, Digital und Plattformen.