Technical Specialists
Intellisoft Inc
Columbus, United States of America
2 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
SeniorJob location
Columbus, United States of America
Tech stack
Cloud Computing
Customer Interaction Management (Software)
Routing
Computer Networking Systems
Genesys
Firewalls (Computer Science)
Bots
Requirements
- Bachelor's degree or equivalent experience.
- 7+ years of contact center technology experience.
- Extensive experience with Genesys CX Cloud (CX3).
- Experience with offshore deployments and onshore coordination.
- Strong knowledge of networking, firewall, and telephony concepts.
- Experience managing queues, routing, flows, and bots.
- Experience with VDI environments.
- Ability to create architecture diagrams and documentation.
- Strong communication skills.