IT Help Desk Support

MV Transportion is seeking Setle-based IT Help Desk Support. This individual shall be a self-starter, highly motived and able to work in a fast-paced environment. The IT Help Desk Support is responsible for handling various technology issues reled to a transit environment and supporting corpore infrastructure., * Responsible for providing support to Trapeze, and Trapeze reled applicions such Viewpoint, Trip Broker, Passweb, and all other desktop applicable software suite. This is a top priority to understand and become an expert with transportion reled aspects to help support the user base and the system environment to help improve operional metrics for King County.

• Responsible for desktop, server and network support for client operions according to Service Level Agreements (SLA). This includes, but not limited to, desktop repair, desktop imaging, desktop security reled rollouts in compliance with Corpore IT Standards, network maintenance, helpdesk tickets, disaster recovery and all other projects as assigned.
• Support of Cloud based Contact Center environment with VOIP and softphones.
• Responsible for supporting local technologies reled to transit operions, such as; Mobile Da Terminals (MDT)/in-vehicle tablets, installion and configurion of DriverMe applicion installs, MDM rollouts on Android Devices, Administrion of MDM applicion and rollouts.
• Provide Tier 1 and Tier 2 support for all users within the Organizion, and th of the Clients on transportion applicion and system reled issues.
• Provide supportive roles for complex IT projects, users and outside vendors.
• Developing stregic operions and investment plans th weight costs, benefits, opportunities and risks of various IT investment approaches controlling and minimizing costs.
• Ensuring suitable documention exists and is maintained for IT operions and software development.
• Provide full time dediced ONSITE support 5 days a week with direct interactions to users.

• Highly proficient with Trapeze transit software, and other transportion reled applicions is a MUST.
• Proficiency with Active Directory and networking.
• Proficient with the company's major IT systems, services and technology frameworks (e.g. cloud computing, server virtualizion, applicion delivery controller, etc.).
• Thorough understanding of computers, servers, network, printer and peripheral hardware.
• Experience supporting Windows 10-11, Server 2012 & 16, and Microsoft Office applicions.
• Proficiency in desktop imaging methodologies.

Desired Qualificions:

• Excellent communicion and decision-making skills.
• Experience with desktop, desktop imaging, server and network management tools.
• Experience with basic network devices including switches.
• Familiar with backup and disaster recovery.

Starting Pay Re: $37.80 - $40.95/hour

Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming

Paid Time Off: 0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap

Paid Holidays: 8 paid holidays

More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees

Other Compension: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probionary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probionary period)