Datacenter Technician

• The Datacenter Technician is responsible for supporting data center operations, hardware installation, inventory management, troubleshooting, and remote hands activities.
• This role involves rack and stack operations, cabling, hardware maintenance, asset tracking, and providing first-level technical support while ensuring compliance with data center standards, safety protocols, and operational procedures., * Move servers and switches to designated locations for installation.
• Inspect servers and switches for physical damage prior to deployment.
• Perform initial hardware validation and functionality checks.
• Install servers, switches, and related hardware according to deployment specifications.
• Route, bundle, and manage cabling according to established standards.
• Verify connectivity and installation accuracy with network and infrastructure teams.
• Install hardware components such as network interface cards, drives, and memory modules.
• Assist with unboxing, staging, and preparation of equipment.
• Perform audits of servers, hardware assets, and consumables.
• Execute rack and stack activities for servers, storage, and networking equipment.
• Handle fiber and copper cabling, including labeling and cable management.
• Support hardware installation, relocation, and decommissioning projects.
• Receive, inspect, and verify hardware shipments.
• Maintain accurate inventory, asset tracking, and documentation records.
• Manage spare parts inventory and support hardware return processes.
• Provide Level 1 support for incidents and service requests.
• Perform basic troubleshooting of server hardware and physical network connectivity issues.
• Escalate issues to higher-level support teams with appropriate documentation.
• Provide remote hands support including cable reseating, power cycling, console access setup, and guided hardware replacements.
• Monitor data center alerts and update tickets with troubleshooting activities and status updates.
• Maintain operational documentation, inventory records, and audit logs.
• Follow data center security, safety, ESD, and PPE requirements.
• Support compliance initiatives and audit readiness activities.

• 1-2 years of data center, hardware support, or infrastructure experience.
• Basic understanding of networking fundamentals, including IP networking, switching, and patching.
• Knowledge of server hardware components and configurations.
• Experience with fiber and Ethernet cabling.
• Familiarity with ticketing systems such as ServiceNow or similar platforms.
• Basic knowledge of console access tools such as SSH and PuTTY.
• Strong attention to detail and documentation accuracy.
• Ability to work in a 24x7 shift environment.
• Strong communication and coordination skills.
• Ability to manage inventory and logistics-related tasks.

Experience:

• Experience performing rack and stack activities in a data center environment.
• Experience installing and cabling servers, switches, and network equipment.
• Experience supporting hardware deployment, relocation, and decommissioning.
• Experience maintaining inventory records and asset tracking systems.
• Experience providing Level 1 technical support and troubleshooting.
• Experience supporting remote engineers through hands-and-eyes services., * Experience working in enterprise data center environments.
• Knowledge of server deployment and lifecycle management.
• Familiarity with inventory management systems.
• Experience supporting large-scale infrastructure deployments.
• Strong troubleshooting and problem-solving abilities.

Skills:

• Data center operations.
• Rack and stack deployment.
• Server installation and maintenance.
• Network cabling and cable management.
• Fiber optic and Ethernet connectivity.
• Hardware troubleshooting.
• Asset and inventory management.
• ServiceNow or similar ticketing systems.
• SSH and console access tools.
• Remote hands support.
• Documentation and reporting.
• Incident management.
• Logistics coordination.
• Safety and compliance procedures.

Qualification And Education:

• High school diploma or equivalent required.
• Technical certifications or coursework in Information Technology, Networking, Data Center Operations, or related fields preferred.
• Relevant data center, infrastructure, or hardware support experience preferred.