Network Support II

• Ability to multitask and work well in a high pressure, fast paced environment is essential.\n
• Intermediate level knowledge of Windows Office Suite. \n
• Basic knowledge of Windows Server Operating Systems (2003, 2008).\n
• Basic knowledge of Unix operating system (Solaris preferred).\n
• Experience in using ticketing systems such as Remedy/Helix.\n
• At least one (1) year experience in a Help Desk-type support or Network Administration role.\n
• Must possess the ability to maintain confidentiality of highly sensitive data.\n
• Attention to detail is essential.\n
• Must be a quick learner.\n
• Must be able to grasp new concepts and complex business relationships.\n
• Clear and Concise written and verbal communications.\n
• Knowledge of 9-1-1 Public Safety Answering Point (PSAP) environments is a plus, but not essential\n
• Knowledge of network management tools (HP Operations Manager, Network Node Manager, SolarWinds,.) is a plus\n

Under the supervision of the NOC Management team the Network Support II monitors, maintains, and troubleshoots mission critical IP networks, Comtech applications, various computer hardware, and peripherals; provide assistance to internal and external customers and performs other duties as directed.\n \n \nResponsibilities: \n \n \n \n

• Monitor network elements for anomalies and reports/troubleshoots issues using network management software.\n
• Identify, triage, resolve or escalate incidents (i.e., to Tier2 NOC).\n
• Monitor email for incidents and customer requests.\n
• Provide first-line technical support for customers via dedicated helpdesk phone line.\n
• Notify customers on incident progress or status changes.\n
• Keep abreast of ticket trends and alert management and support recurring issues.\n
• Perform more in-depth troubleshooting steps above Network Support I to further one-touch resolution of tickets within the NOC.\n
• Take a more active role in leveraging knowledge and business relationships to assist customers through complex or difficult issues.\n
• Take a more active role in sharing knowledge within Tier1, learning skills and techniques from interactions with support teams that can be incorporated within the NOC.\n
• This position will work a 10-hour shift, 4 days a week. Normal hours will be 6pm - 4am EST, Sunday night - through Wednesday night. Shift times may vary due to the needs of the business.\n, nThis position requires compliance with Comtech's Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use - including marijuana, regardless of state law - is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.\n \n \nThe pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location. \n \n \nComtech Telecommunications Corp. is an Equal Opportunity Employer.\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law. \n \n PI284893175", "hiringOrganization": {"@type": "Organization", "name": "COMTECH TELECOMMUNICATIONS"}, "jobLocation": {"address": {"addressCountry": "United States", "streetAddress": "Not specified", "@type": "PostalAddress", "postalCode": "02072", "addressLocality": "Stoughton", "addressRegion": "Massachusetts - MA"}, "@type": "Place"}, "industry": "", "identifier": {"@type": "PropertyValue", "name": "COMTECH TELECOMMUNICATIONS", "value": "284893175"}, "baseSalary": {"@type": "MonetaryAmount", "currency": "USD", "value": {"@type": "QuantitativeValue", "value": "Competitive", "unitText"