Salesforce Developer

Defect Triage & Management

Lead daily triage calls for Salesforce and nCino LO platform defects

Analyze defects across modules such as:

Loan origination workflows

Credit approvals

Document management

Integrations (e.g., credit bureaus, core banking systems)

Classify defects by severity, priority, and business impact (loan processing impact)

Ensure defects are reproducible, well-documented, and aligned with business scenarios

Salesforce & nCino Functional Coordination

Partner with nCino product owners and banking SMEs to assess business impact

Work closely with Salesforce developersadmins on defect fixes (Apex, Lightning, Flows, Config)

Understand nCino data model, objects, and lending lifecycle to validate defects

Coordinate defects across integrations, APIs, and middleware layers

Stakeholder Communication

Act as the primary escalation point for critical defects impacting loan processing

Provide continuous updates to business, QA leadership, and release management teams

Drive alignment between technical and functional teams during triage decisions

Quality & Process Improvement

Establish and govern defect triage best practices specific to SalesforcenCino

Identify recurring issues and drive root cause analysis (RCA)

Recommend improvements in:

Validation rules

Configurations

Data quality

Integration stability

Ensure adherence to release timelines and banking compliance standards

Skills: Digital : Salesforce Service Cloud Commercial Lending