Districtwide Technology Support Specialist II-1.0 FTE (multiple positions)

Install and troubleshoot computer hardware and software; train users in functions and operations of computers; provide continuing on-site and telephone support for users., * Provide on-site and telephone support for users of hardware and software.

• Install Windows PCs, Chromebooks, and iPads including applicable peripherals, software, and apps.
• Manage district technology hardware and accounts using Active Directory, Group Policy, and Mobile Device Management solutions.
• Conduct and document tier II problem-solving research.
• Test, install, and configure new software programs and updates
• Document troubleshooting steps and solutions in Help Desk ticket system.
• Diagnose hardware problems and replace components as needed.
• Conduct training for use of district technology hardware and software with individuals and small groups.
• Evaluate needs of user departments and recommend hardware and software solutions.
• Diagnose hardware problems and replace components as needed.
• Trace network and other cables and make repairs as needed.
• Demonstrates the ability to communicate in more than one language or the willingness to learn to communicate in more than one language at the novice level of proficiency.
• Performs other duties as assigned.
• Maintains regular attendance., * Operation of Windows PCs, Chromebooks, and iPads and related peripherals.
• Operation of numerous software applications used by students, teachers and staff.
• Installation of computer hardware, peripherals and software.
• Proper methods of storing equipment, materials and supplies.
• Manual instructions, sufficient to enable quick and accurate diagnosis of difficulties. Technical aspects of field of specialty.
• Customer Service practices.
• Public speaking techniques.

ABILITY TO:

• Install computer hardware and software.
• Plan, develop and coordinate training programs in the use of PCs, Chromebooks, iPads, wireless access points, copiers, printers and other peripheral equipment.
• Provide assistance and technical knowledge of various software applications.
• Develop and present training sessions on the operation of computer hardware and software applications.
• Maintain current knowledge of technological advances in the field.
• Establish and maintain cooperative and effective working relationships with others.
• Communicate effectively both orally and in writing.
• Work independently on tasks as well as part of a team.
• Demonstrate the ability to communicate in more than one language or the willingness to learn to communicate in more than one language at the novice level of proficiency

• High school diploma or G.E.D. Certificate supplemented by course work in microcomputers and software applications
• Four years microcomputer and software operations and installation experience., * Work is performed while standing, sitting and/or walking
• Requires the ability to communicate effectively using speech, vision and hearing
• Requires the use of hands for simple grasping and fine manipulations
• Requires bending, squatting, crawling, climbing, reaching
• Requires the ability to lift, carry, push or pull light weights, up to 30 pounds