PC/Laptop Imaging & Deployment Technician

Anne Arundel County is seeking a skilled and dependable PC/Laptop Imaging & Deployment Technician to support a 6-month hardware refresh initiative for Anne Arundel County. In this role, the selected candidate will be based out of the County office in Annapolis, MD, and will be responsible for imaging and deploying new Dell laptops and desktop PCs to county employees there as well as across multiple Anne Arundel County office locations. The ideal candidate is hands-on, organized, and comfortable working directly with end users in a professional government environment., Image Dell laptops and desktop PCs using standard county-approved deployment tools and processes

Deploy newly imaged equipment to employees at Anne Arundel County office locations

Transport equipment (laptops, desktops, all-in-one workstations) safely between county facilities using a provided county vehicle

Unhook, document, and retire existing/old hardware units during the refresh process

Set up and configure new PCs and laptops for end users, ensuring a smooth transition from old to new equipment

Install approved software packages on deployed devices as part of the standard build or as directed

Assist end users with familiarization of new equipment and address questions or concerns at the point of deployment

Troubleshoot and resolve hardware, software, and connectivity issues identified on newly deployed equipment

Maintain accurate records of deployed, retired, and in-progress equipment throughout the project lifecycle

Coordinate with project leads and IT staff to prioritize and schedule deployments across county locations

Adhere to county IT policies, security protocols, and professional standards at all times

2 - The technician will travel to various Anne Arundel County office locations as needed to perform deployments; a county vehicle will be provided for this travel. Candidates must provide proof of a valid driver''s license and clean driving record to be able to start in this role (required for county vehicle operation). 3 - The position is expected to last approximately 6 months, aligned with the county's hardware refresh project timeline. Candidates must be comfortable with this project duration. 4 - Candidates must be able to physically lift and move equipment weighing up to 50-pounds, Technical Skills

Prior experience supporting hardware refresh or large-scale PC deployment projects.

Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar imaging solutions

Proficiency in deploying and configuring Dell laptops and desktop/all-in-one hardware

Working knowledge of Windows 10/11 operating system installation, configuration, and troubleshooting

Ability to install and configure software packages and applications in a Windows environment

Familiarity with basic network connectivity setup (domain joining, VPN, network drives, printers)

Experience with hardware swap procedures: disconnecting peripherals, replacing units, and reconnecting in an office setting

General hardware troubleshooting skills (boot issues, peripheral connectivity, driver problems, etc.)

Professional & Soft Skills

Strong customer service orientation and ability to communicate technical concepts clearly to non-technical end users

Ability to work independently and manage time effectively across multiple deployment sites

Detail-oriented with strong documentation habits for asset tracking and project recordkeeping

Physical ability to lift and transport equipment (up to 50 lbs.) and work in varied office environments

Valid driver's license and clean driving record (required for county vehicle operation)

Professional demeanor appropriate for a government/public sector environment

Desired Qualifications:

CompTIA A+ certification or equivalent technical certification

Experience working in a government, public sector, or enterprise IT environment

Familiarity with Active Directory for user account and machine management

Experience with asset management or ITSM ticketing systems (e.g., ServiceNow, Jira, Remedy)

Knowledge of BitLocker or other disk encryption solutions used in enterprise deployments

Experience with Dell-specific tools such as Dell Command | Deploy or Dell BIOS configuration utilities

Familiarity with Microsoft 365 / Office suite setup and activation in enterprise environments

Skill/Experience Description

Required/Desired

Amount of Experience

Candidate Experience

Prior experience supporting hardware refresh or large-scale PC deployment projects

Required

3 Years

Experience deploying and configuring Dell laptops and desktop/all-in-one hardware

Required

3 Years

Experience with Windows 10/11 operating system installation, configuration, and troubleshooting

Required

3 Years

Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar imaging solutions

Required

3 Years

Experience with basic network connectivity setup (domain joining, VPN, network drives, printers)

Required

3 Years

Experience installing and configuring software packages and applications in a Windows environment

Required

3 Years

Experience with hardware swap procedures: disconnecting peripherals, replacing units, and reconnecting in an office setting

Required

3 Years

Experience troubleshooting and resolving hardware issues (boot issues, peripheral connectivity, driver problems, etc.)

Required

3 Years

Experience working with end users in a customer-service oriented deployment environment, communicating technical concepts to non-technical end users

Required

3 Years

Valid driver's license and clean driving record (required for county vehicle operation)

Required

Physical ability to lift and transport equipment (up to 50 lbs.) and work in varied office environments

Required

Strong documentation skills for asset tracking and project recordkeeping

Required

Experience with Dell-specific tools such as Dell Command

Deploy or Dell BIOS configuration utilities

Highly desired

Familiarity with Microsoft 365 / Office suite setup and activation in enterprise environments

Highly desired

CompTIA A+ certification or equivalent technical certification

Desired

Experience working in a government, public sector, or enterprise IT environment

Desired

Experience with Active Directory for user account and machine management

Desired

Experience with asset management or ITSM ticketing systems (e.g., ServiceNow, Jira, Remedy)

Desired

Knowledge of BitLocker or other disk encryption solutions used in enterprise deployments

Desired

Exceptional communication skills and professional demeanor