IT Helpdesk Technician

• Provide IT support to multiple office locations both remotely and onsite
• Demonstrate initiative and always maintain the highest degree of professional conduct, as a representative of Corporate Services
• Install and provide support for software and licensing
• Work to completion, monitor for after actions, and track Helpdesk trouble tickets
• Deploy, manage, and assist in the maintenance and/or diagnosis and repair of IT devices, including phones, laptops, desktops, tablets, handheld devices, printers, and peripherals
• Seek opportunities to improve knowledge, skills, and performance
• Provide input for and/or document procedures and best practices
• Perform routine audits of systems and software
• Take after-hours calls and provide availability for off-hours emergencies
• Regularly travel to our offices nationwide to provide IT support

• 2-3 years of IT help desk or desktop support experience
• Ability to work both independently with support from other team members on a highly effective and responsive IT team
• Administrator-level knowledge of Windows 10/11 operating systems
• Fluency with Microsoft Office Suite and Microsoft 365
• Strong understanding of networked PCs and peripherals in a MS Active Directory environment
• Willingness to learn and apply AI-assisted tools
• Excellent communication skills in person, over the phone, via email, and by instant message
• Strong customer service combined with a positive attitude
• Patience with and empathy for staff as customers
• Valid driver's license and dependable vehicle for work-related trips with mileage reimbursement
• Ability to lift 50 pounds

$60,000 - $72,000 a year

Placement within the stated pay range will be determined based upon education, experience, and qualifications.

Benefit Highlights:

Medical, Dental, Vision, Life and Disability Insurance.

401(k) Plan with matching and profit sharing.

Flexible Spending Accounts.

Commuter Benefits.

Paid Vacation, holidays and sick leave.

8 weeks of Paid Parental Leave.

Mentoring and Career Development programs.

Research and Development group participation, and more.