Desktop Support Tech

• Responsible for incoming support calls/requests from end users related to a variety of desktop issues.
• Support desktop hardware, software standards and management practices including application distribution.
• Set up and prepare technical equipment for deployment.
• Advocate for and promote enterprise desktop standards and policies.
• Ensures compliance with Enterprise Change Committee requirements and processes.
• Ensure the enterprise desktop PC environment is up to date on Microsoft security updates and patches
• Support other IT departments associated to end-user equipment as required.
• Document issue resolutions to improve peers' ability to resolve similar problems in the future.
• Track and document time associated to specific projects and daily functions.
• Travel throughout the market to support all hospitals, clinics urgent cares etc. as needed
• Occasional travel to other markets may be requested

Do you have experience in Video conferencing systems operation?, Do you have a Associate's degree?, * Associate's degree in Information Systems / Computer Science (additional years of technical training may substitute for the required education on a year-for-year basis)

• Experience with Desktop operating systems, Windows Server and Active Directory
• Experience in installing and replacing computer peripherals
• Experience with teleconferencing applications (e.g. Cisco Webex, Microsoft Teams and Zoom)
• Experience with Microsoft Teams room and A/V equipment
• Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS and DHCP
• Strong analytical and problem solving skills
• Strong organizational and time management skills
• Exhibits clear written and verbal communication skills

Preferred Experience:

• MCP certification
• A+ certification
• SCCM deployment and Microsoft Office 365 experience
• Knowledge in scripting (e.g. Powershell) and other remote

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• Paid time off
• Opportunities for advancement, * Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

* UT Health East Texas is comprised of 10 hospitals, more than 90 clinics, nearly 7,500 employees, and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet, and EMS service.