EHR Support Analyst II

The EHR Support Analyst 2 serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities the leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leadership of new module/application testing and implementation for the facility. The EHR Support Analyst 2 facilitates and manages maintenance of facility-specific dictionaries and provides input to and customizes based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to develop training materials and deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. An EHR Support Analyst 2 may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.

What you will do in the role:

• Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.
• Leads and facilitates the facility's core clinical systems team on clinical IT activities
• Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.
• Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests
• Serves as project leader for facility-based implementations of clinical applications software releases and new products
• Provides on-call assistance as needed.
• Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and Implementation for the facility
• Facilitates and manages maintenance of facility-specific dictionaries
• Provides input to customize base division policies and procedures, training, and best practices for use within the facility
• Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed.
• Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications.
• Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results.
• May develop clinical application reports as needed
• Performs quality audits and tracks metrics related to clinical application use
• Participates in meetings as a member of facility clinical leadership
• Promotes system security and patient confidentiality and helps ensure compliance
• Coordinates the execution and use of tools for audits
• Occasional/ Intermittent Travel Required
• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership.

Do you have experience in Leadership?, * Understanding of clinical operations and processes

• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
• Demonstrated ability to establish and build strong relationships across a broad range of personality types
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
• Demonstrated customer orientation
• Excellent leadership and teaching abilities
• Demonstrated advanced computer skills
• Understanding of reporting tools functionality and capabilities
• Must be able to drive to assigned sites to complete work

EDUCATION:

• Bachelor's degree preferred

EXPERIENCE:

• One to Three years' experience in clinical application support or related clinical work experience
• OR experience needed

CERTIFICATE/LICENSE:

• Licensing or credentials within specific clinical specialty preferred, if available.
• Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver's license and proof of auto insurance, if applicable.

Pulled from the full job description

• Loan assistance
• Tuition reimbursement
• Employee stock purchase plan
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, Medical City Alliance, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Do you want to join an organization that invests in you as a(an) EHR Support Analyst II? At Medical City Alliance, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years., ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Good people beget good people."- Dr. Thomas Frist, Sr.