Cloud & IT Operations Lead

We are seeking a skilled and collaborative Cloud & IT Operations Lead to drive modernization and automation across our enterprise IT Service Management (ITSM) ecosystem. This role is responsible for advancing service delivery, improving operational efficiency, and integrating AI-enabled capabilities while overseeing Azure cloud operations and secure access governance. The ideal candidate will bring extensive expertise in Azure platforms, process automation, Protection Level-3(PL-3) environments, STIG-based configuration, JSIG-compliant operational environments, and high-quality operational support within a dynamic, mission-focused setting., * Lead modernization of IT Service Management processes, transforming manual workflows into automated, scalable, AI-assisted service operations

• Implement AI-driven capabilities across ITSM, including intelligent routing, predictive analytics, automated remediation, and service health insights
• Architect, operationalize, and maintain Attribute-Based Access Controls (ABAC) across enterprise systems Utilize Sentris for ABAC policy authoring and enforcement,ensuring accurate application of attributes across classifications, roles, and mission environments
• Integrate Sentris with the Security Database of Record, managing synchronization pipelines to maintain authoritative identity and attribute data across the enterprise
• Provide leadership, mentorship, and technical oversight to cloud and IT operations engineers
• Maintain comprehensive documentation, runbooks, and operational standards to support continuity and audit requirements
• Collaborate closely with cybersecurity, engineering, and mission teams to support secure enterprise operations
• Promote automation-first operations, leveraging infrastructure-as-code (IaC), CI/CD, Power Platform, scripting, and AI-driven orchestration
• Lead cloud operations supporting Azure infrastructure, identity services, virtual desktop environments, and mission-critical workloads

• Extensive experience in cloud operations, enterprise ITSM, and service automation
• Experience integrating identity systems with a Security Database of Record and maintaining attribute synchronization workflows
• Experience managing PL-3 environments across AVDs, Office tools, Exchange, SharePoint, and enterprise file services
• Experience designing, implementing, and supporting enterprise ITSM processes leveraging modern ITSM platforms to enable automation, scalable service delivery, and operational excellence
• Experience with automation of Infrastructure (IaC-Infrastructure as Code) Experience with Azure Cloud, Windows Server, SQL Server, PowerShell scripting, and virtualization
• Possess a DoD 8570/8140 Certification

Bonus Points If You Have

• Hands-on experience implementing ABAC, including Sentris configuration, ABAC policy lifecycle management, attribute ingestion, and system integration
• Experience designing, implementing, and supporting enterprise ITSM processes leveraging Jira Service Management to enable automation, scalable service delivery, and operational excellence
• Demonstrated ability to manage Azure subscriptions and resources, including end-to-end lifecycle management, cost optimization, governance controls, and compliance alignment
• Experience implementing and managing Azure Storage, including Storage Accounts, encryption configurations, lifecycle policies, and secure access patterns for mission workloads Hands-on experience deploying, configuring, and maintaining Azure Virtual Machines, including images, extensions, backup configuration, monitoring, and performance tuning
• Strong understanding of Azure Virtual Networks, subnet design, firewall rules, routing, VPN/ExpressRoute connectivity,NSGs, and secure network architectures supporting PL-3 and mission systems
• Familiarity with enterprise monitoring and analytics such as Azure Monitor, Log Analytics,and Kusto Query Language (KQL) for operational insight and troubleshooting Certs in relevant technical areas

Eligibility requirements: *

• Valid US Passport
• Active TS/SCI

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