Network Operations Center Support Agent

Technical Operations (approx. 50%)

• Working within incident management systems to monitor, log, and track issues

Telecom Systems Support (approx. 30%)

• Engaging with mobile, satellite, and network infrastructure components

Collaboration & Documentation (approx. 20%)

• Coordinating with engineering, operations, and customer-facing teams

Day-to-Day Focus

• Primary responsibility (around 60%) involves incident intake, triage, and coordination
• Secondary focus (20%) includes escalation handling, reporting, and documentation updates
• Remaining time (20%) is dedicated to cross-team communication and operational support activities

Candidates who thrive in dynamic environments, enjoy solving technical issues under pressure, and want exposure to cutting-edge telecom and satellite systems will find this role particularly engaging. Core Qualifications

• Bachelor's degree in Computer Science, Telecommunications, Information Systems, or a related field
• 2-5 years of experience in NOC operations, service assurance, or incident coordination roles
• Strong knowledge of incident handling workflows including logging, prioritization, escalation, and resolution tracking
• Effective communication skills for coordinating with internal teams and external stakeholders
• Experience working with ITSM or ticketing systems (e.g., ServiceNow, Jira, Remedy, or similar)
• Ability to work in shift-based or 24/7 operational environments

Nice to Have

• ITIL Foundation certification or equivalent service management training
• Background in mobile networks, satellite communications, or hybrid telecom environments
• Familiarity with telecom architecture components such as RAN, core network, transport layers, OSS/NMS platforms, and gateways
• Experience using collaboration and documentation platforms like Microsoft Teams, Outlook, Confluence, or SharePoint
• Comfort working in high-pressure, time-sensitive operational settings