Information Technology_USA - USA_Engineer job in Jacksonville

Lead the assessment, design, and deployment of Genesys Cloud platforms during M&A activities. Evaluate legacy contact center infrastructures and recommend integration or migration strategies. Collaborate with business units to ensure Genesys Cloud solutions align with organizational goals. Genesys Cloud Configuration: Configure and optimize Genesys Cloud applications, routing, and workforce management systems. Manage and integrate telephony solutions with SIP trunks and cloud infrastructure. Develop and implement call flow designs and routing strategies to ensure operational continuity. Microsoft Teams and Cisco VoIP Support: Serve as backup support for Microsoft Teams Phone System configurations, including Direct Routing and SBC management. Provide expertise on Cisco Unified Communications Manager (CUCM) systems during M&A activities if required. Assist with integration of hybrid communication environments as needed. Collaboration and Communication: Work closely with IT, network, and security teams to ensure Genesys Cloud integration aligns with broader infrastructure. Provide technical expertise and training to internal stakeholders during M&A projects. Collaborate with vendors and service providers to address system issues and escalate as needed.

5+ years of experience in voice engineering with a focus on Genesys Cloud implementations. Strong knowledge of Genesys Cloud architecture, call routing, and telephony integrations. Familiarity with Microsoft Teams Phone System and Cisco VoIP solutions. Demonstrated experience in M&A voice system integrations and migrations. Strong understanding of SIP, QoS, VLANs, and cloud telephony solutions. Excellent analytical and problem-solving skills, with the ability to work under tight deadlines. Certifications such as Genesys Cloud Certified Professional (GCP-GC) or Microsoft Teams Voice Engineer Expert. Experience with contact center analytics and reporting tools. Knowledge of hybrid telephony environments and cloud migration strategies. Familiarity with regulatory compliance for voice systems (e.g., E911). Strong project management and organizational skills. Excellent verbal and written communication abilities. Ability to adapt to rapidly changing environments and requirements during M&A activities. Proactive problem solver with a focus on delivering high-quality results.

Keyword: Skills: IT IS_CNS_Voice Network_Cisco~Genesys Inbound Voice Experience Required: 6-8, Project Code