Information Technology_USA - USA_Platform Architect job in Jacksonville

Skills: MUST HAVE ServiceNow platform experience Experience Required: 8- 10 year

Role Descriptions: 8 years of hands-on ServiceNow platform experience| with deep focus on ITSM architecture and operations. Proven experience designing and building AI Agents on ServiceNow| beyond standard Now Assist capabilities (mandatory). Includes agent workflows| autonomous decisioning| contextual reasoning| orchestration| and escalation logic. Strong expertise in Now Assist for ITSM| including Incident summarizationCase deflectionIntelligent routingVirtual Agent integration with AI Agents Advanced ServiceNow development skills Script Includes| Business Rules| Client ScriptsFlow Designer| WorkflowsACLs| performance optimization Strong understanding of ServiceNow data model| CMDB| and ITSM processes (Incident| Problem| Change| Request). Experience integrating ServiceNow with enterprise systems using REST APIs| MID Server| and event-driven patterns. Solid knowledge of ServiceNow platform governance| upgrades| releases| and best practices., Project Code