Telephony Product Owner

PROLIM Global Corporation

2 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Automatic Call Distributor

API

Agile Methodologies

JIRA

Azure

VoIP

Scrum

Systems Integration

Genesys

Cisco networks

12 years of experience in telecom IT with at least 3 years as a Product Owner or similar role

Strong understanding of telephony technologies - VoIP ,SIP ,PBX systems

Unified Communications (UCaaS)o Contact Center platforms (IVR| ACD| call routing)

Experience with Agile ,Scrum methodologies and tools (JIRA| Azure DevOps| etc.)

Strong stakeholder management and communication skills

Ability to translate business needs into technical requirements

Familiarity with enterprise integrations and APIs

Certification in Scrum Product Owner (CSPOPSPO) preferred

Preferred Skills

Knowledge of cloud telephony and migration strategies

Understanding of telecom compliance| security| and resiliency standards

Experience in digital transformation or modernization initiatives