Help Desk/Desktop Support Analyst

• Deliver first-line and deskside support for hardware, software, and operating system issues affecting daily business operations
• Investigate and resolve service requests and incidents through a ticketing platform such as Zendesk, ensuring timely updates and closure
• Set up, configure, and maintain Windows 10 workstations and related peripheral equipment for end users
• Administer user accounts, permissions, and access requests within Active Directory in alignment with company procedures
• Diagnose common desktop and connectivity problems and escalate more complex issues when needed
• Support Microsoft Windows environments by performing routine maintenance, troubleshooting system errors, and assisting with software functionality
• Document technical issues, resolutions, and recurring trends to improve service desk efficiency and user support

• Collaborate with internal IT staff and business teams to ensure reliable technology support across office operations Requirements - At least 3 years of experience in help desk, desktop support, or a similar end-user support role
• Working knowledge of Active Directory for account management and access support
• Hands-on experience supporting Microsoft Windows and Windows 10 environments
• Ability to perform basic troubleshooting for desktops, peripherals, and common software issues
• Experience managing and responding to service desk tickets in a structured support environment
• Familiarity with Zendesk or a comparable ticketing system
• CompTIA A+ certification preferred
• CompTIA Security+ or Network+ certification is a plus Technology Doesn't Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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