#BECA AHE - IT Digital Workplace Operations

The start of the internship will be in early October 2026, and will last 11 months (August disabled for all purposes). It is a full-time experience (40h/week), in which you will receive an attractive study grant.

Airbus Helicopters (AH) seeks an IT Digital Workplace Operations Specialist - Email intern for our Collaboration Services Department in Albacete, Spain.

You will be part of the Digital Workplace team inside the Information Technology Directorate responsible for all the technologies people use to get work done in today's workplace. Inside the Digital Workplace, Collaboration Services Team is taking care of applications on premises and in the cloud like email, instant messaging, web conferencing, event conferencing, telephony, IT equipment and IT services in the meeting and video conference rooms, enterprise social media tools, file sharing applications and productivity tools like Google Workspace.

In your role within the Collaboration Services Team, you will contribute to the RUN, BUILD TO RUN, and Entry Into Service phases for all email-related applications, utilizing both Gmail and Microsoft Exchange on prem technologies. While our email Service Delivery Manager (SDM) currently manages these tasks, you will collaborate with him extensively.

Your challenges:

Digital Workplace working methodology is Kanban with the objective to focus on getting things done on the shortest cycle times as possible to improve customer satisfaction.

That methodology implies high responsiveness to change as priorities are shifting very frequently, no prescribed responsibilities and high team empowerment.

In that way of working, the scope of your job will be:

Service Delivery & Operational Support

• Assist the Email SDM in monitoring the global health of email services in AH, including tracking incident backlogs, incident resolution efficiency, request catalogs, and SLA fulfillment.
• Support the maintenance of the CMDB, knowledge databases, and the creation of operational dashboards under the guidance of the SDM.
• Shadow the SDM in managing our external subcontractor performing the RUN activities for email solutions.
• Contribute to the "shift right approach" by participating in daily exchanges with the IT Service Desk and the email support supplier.
• Observe and support the Major Incident resolution and escalation processes, learning how to involve the right roles and ensure continuous process improvement.

Project, Build, & Architecture Collaboration

• Support the Restricted Collaboration Product Manager in any RUN, BUILD, or BUILD-TO-RUN activities requested for the email scope.
• Collaborate with the Collaboration Services Architect by assisting in building or updating architecture dossiers and helping evaluate new features and technologies.
• Contribute to the strategic product and service roadmaps by researching and proposing new ideas to the Collaboration Product Managers.
• Assist in ensuring the proper Entry to Service of new features, helping prepare the environment for permanent improvements and new releases (in-house or vendor-developed).

Cross-Team Teamwork

• Team up with the Google Workspace team to provide backup support, while learning how cross-functional backup structures operate.
• Participate in regular reviews of Restricted Collaboration routines, including Group PI Planning, weekly team meetings, and product team meetings.

Documentation, Change Management, & Continuous Improvement

• Actively document the scope of the activity..
• Work closely with the department Change Manager and SDM to secure smooth change management for end-users, VIPs, and Assistants.
• Translate operational requirements into user-friendly guides for end-users and detailed knowledge articles for Service Desk Agents.
• Identify and propose regular improvement opportunities within the scope of the email activity., You report to the local Spanish colleague of Restricted Collaboration Product and from time to time to the Head of Collaboration Services. Moreover, you will have other interactions with:
• Airbus & Helicopters IM Products owners.
• Airbus & Helicopters Digital Workplace Solution Architects and Enterprise Architects.
• Airbus Commercial, Defense and Space and roofs counterparts (eg. North America, China, Singapore)
• Airbus Helicopters IM Departments like IM Security, Network, Identity and Access Management and Hosting.
• Airbus Helicopters Communication, Assistants and Exec Assistants community.

• Academic Background: Enrolled in or recently graduated from a degree in Computer Science, Information Technology, or a related technical field (or equivalent practical experience).
• Foundational Knowledge: A strong interest in or academic exposure to IT Service Management (ITSM) or IT Product Management frameworks.
• Methodology: Basic understanding of ITIL concepts is highly valued.
• Email & Infrastructure: willing to learn knowledge about email infrastructure, such as SMTP relay protocols, email routing, email hosting, email firewalls, or ADLDS.
• Cloud Platforms: willing to learn Google Workspace Admin platform skills.
• ITSM Tools: willing to learn ServiceNow for IT operational usage.
• Core Competencies: Basic exposure to Component Integration, Testing, Solution Deployment, and Performance Management through university coursework or personal projects.
• Customer & Process Focus: Ability to assist in designing IT operations that align with customer expectations, with an interest in learning Service Level and Problem Management.
• Analytical & Structured: Strong practical problem-solving skills and a strong ability for document production (creating guides, reports, and knowledge articles).
• Interpersonal Attributes: Open-minded, self-aware, transparent, and highly receptive to constructive feedback.
• Communication: Negotiation-level English is required.
• Cross-Site Collaboration: Ability to adapt and thrive in a complex, multi-site international environment, collaborating across divisions including Donauwörth, Marignane, and Albacete., Foster your professional development with a strong academic background and an in-depth collaboration in AIRBUS projects., Meet our people working with passion and determination to make the world a more connected, safer and smarter place., This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Ready to join one of our Graduate Programs in Spain? We are looking for recent graduates from different disciplines interested in developing their professional career in the aeronautical sector. The current context demands different ways of looking, thinking and relating. - Starting date October 1st 2026 until September 30th. - The selection process will be during May 2026 to September 2026. What does this internship consist of? Together with Camilo José Cela University, Airbus has developed an exclusive program designed for those interested in the best training in new areas of knowledge essential to be able to develop as professionals of the future. You will have the opportunity to study a Master, organized in training blocks, that will allow you to discover the skills most in demand today. It will be combined with an 11 month internship at Airbus in an area related to your degree, where you can learn and complete your academic background., LIFE IN ALBACETE: QUALITY & CONVENIENCE - Forget long commutes. Albacete offers you the great advantage of a "15-minute city": safe, accessible, comfortable and perfectly connected. Enjoy a premium standard of living at a competitive cost, ensuring you have the perfect balance between your career and your personal life. AIRBUS HELICOPTERS: GROW WITH US - We offer more than a job; we offer a community. Immerse yourself in a young, collaborative environment that feels like family. As a strategic Center of Excellence, we are a global leader in helicopter production, offering you endless potential to grow alongside our major projects. Bring your ideas to a dynamic, modern ecosystem and help us build the next generation of aerospace solutions., Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.