IT Support Technician

Pearson Carter are currently working with a leading construction and structural engineering organisation who are looking to hire an IT Support Technician to provide day-to-day technical support across the business. This is a hands-on role where you'll act as the first point of contact for IT issues, supporting users across a range of hardware, software, and business-critical systems. Get in touch if you are looking for your next opportunity! Responsibilities:

• Act as the first point of contact for IT support via phone, email, and face-to-face interactions.
• Log, prioritise, troubleshoot, and resolve support tickets across hardware, software, and user access issues.
• Provide 1st and 2nd line support for Windows 10/11, Microsoft 365, and other business applications.
• Set up and configure desktops, laptops, mobile devices, and user accounts.
• Support networking issues including Wi-Fi, VPN, DNS, and IP connectivity.
• Manage the onboarding and offboarding process, including account creation and device setup.
• Maintain accurate asset registers, documentation, and ticket records.
• Liaise with third-party vendors and escalate complex issues when required.
• Assist with routine IT maintenance, patching, audits, and system checks.

• 3 years' experience in a 1st and/or 2nd line IT Support role.

• Strong experience supporting Windows 10/11 and Microsoft 365 environments.

• Hands-on experience managing Active Directory users and permissions.

• Strong troubleshooting skills across hardware, software, and network-related issues.

• Excellent communication and customer service skills.

• Ability to work independently and prioritise workloads effectively. Desirable:

• Experience working with virtual machines.

• Knowledge of IT management tools such as ManageEngine.

• Experience with Group Policy administration.