AWS Connect Developer

Dunsop Bridge
Bowland Forest High, United Kingdom
18 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Remote
Bowland Forest High, United Kingdom

Tech stack

JavaScript
API
Artificial Intelligence
Amazon Web Services (AWS)
Amazon Web Services (AWS)
Amazon Web Services (AWS)
Business Analytics Applications
Audit Trail
Interactive Voice Response
Business Systems
Cloud Engineering
Control Panels
DevOps
Amazon DynamoDB
Identity and Access Management
Python
Software Engineering
Amazon Connect
Scripting (Bash/Python/Go/Ruby)
Cloud Platform System
Genesys
System Availability
State Machines
Cloudformation
Servicebus
Information Technology
Deployment Automation
Functional Programming
Cloudwatch
Api Gateway
Terraform
Amazon Lex

Job description

  • Design, implement and maintain enterprise-scale contact centre solutions using Amazon Connect and the wider AWS ecosystem.

  • Build scalable voice, chat and task-based customer engagement solutions using Infrastructure as Code principles.

  • Configure and optimise contact flows, IVRs, routing profiles, agent hierarchies and custom Contact Control Panels (CCP).

  • Develop automation scripts and custom integrations to enhance customer and agent experiences.

  • Lead platform migrations and transformation projects, including migrations from legacy contact centre platforms.

  • Integrate Amazon Connect with third-party systems including CRM, ticketing and workforce management platforms.

  • Utilise AWS services such as Lambda, DynamoDB, API Gateway, EventBridge, CloudWatch and S3 to create robust cloud-native solutions.

  • Implement reporting and analytics solutions to provide real-time and historical contact centre insights.

  • Leverage AI and machine learning technologies including Amazon Lex and Amazon Polly to improve customer interactions and self-service capabilities.

  • Monitor, troubleshoot and optimise contact centre performance, ensuring high availability, security and compliance.

  • Collaborate with stakeholders across the UK and US, including business analysts, developers and operational teams, to deliver business-critical solutions.

  • Provide technical leadership, documentation, training and escalation support across the wider organisation.

Requirements

  • Proven commercial experience designing, implementing and supporting Amazon Connect solutions in enterprise environments.

  • Strong knowledge of AWS infrastructure and cloud-native architecture, with a focus on scalability, resilience and security.

  • Hands-on experience with Infrastructure as Code, including CloudFormation, Terraform or similar technologies.

  • Deep understanding of AWS IAM, security best practices and governance within cloud environments.

  • Experience integrating contact centre platforms with external business systems via APIs and SDKs.

  • Strong scripting or development skills using technologies such as Python or JavaScript.

  • Experience with DevOps tools and practices, including CI/CD pipelines and automated deployments.

  • Familiarity with key AWS services including Amazon Connect, Lambda, DynamoDB, API Gateway, EventBridge, Step Functions, CloudWatch, CloudTrail, S3, CloudFront and Kinesis.

  • Experience working with Genesys and delivering migrations from platforms such as Five9 or Liberty Netcall would be highly advantageous.

  • Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues.

  • Strong communication skills, capable of engaging both technical and non-technical stakeholders.

  • Comfortable managing multiple priorities and working independently in a fast-paced, customer-focused environment.

  • Degree qualified in Computer Science, Software Engineering, Telecommunications or a related discipline, or possess equivalent commercial experience.

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