Help Desk Technician

Provides front-line technical support to end users across the organization. Responsible for troubleshooting, installation, configuration, and maintenance of hardware, software, and network connectivity to ensure reliable and secure IT operations. Document issues and resolutions in our ticketing system. Escalate complex problems to higher-tier IT teammates., * End User Support

• Deliver in-person and remote support for hardware, software, and connectivity issues
• Diagnose and resolve user issues related to Windows, applications, and system access
• Escalate complex incidents as appropriate while maintaining ownership through resolution
• Track and document all activities within the ticketing system

System & Device Management

• Install, configure, and reimage Windows-based workstations
• Deploy and maintain standard software packages, including Microsoft 365 applications
• Perform hardware upgrades and replacements
• Support printer setup, maintenance, and queue management

Identity & Access Management

• Administer user accounts within Entra ID
• Reset passwords, manage group memberships, and enforce access controls
• Manage user profiles and mailboxes within Microsoft 365

Network & Infrastructure Support

• Configure and troubleshoot basic network connectivity (DNS, DHCP, TCP/IP basics and WiFi, VPN, LAN/WAN troubleshooting)
• Assist with Citrix-based user environments

Mobility & Endpoint Management

• Enroll, maintain, and troubleshoot mobile devices (iOS and Android) within Intune
• Manage endpoint configurations and compliance

Platform Administration

• Support user provisioning, licensing, and group management in Microsoft 365
• Maintain system integrity through adherence to IT standards and documented procedures

Required

• MS Word: Advanced
• Powerpoint: Advanced
• MS Excel: Advanced

Education

Required

• Associate or better

Experience

Preferred

• Associate degree in Information Technology or related field, or equivalent practical experience Foundational experience supporting enterprise IT environments preferred

At Rain for Rent, we take pride in taking care of our team. We offer a comprehensive benefits package and a supportive work environment where employees can thrive both personally and professionally. Our offerings include:

• Comprehensive medical, dental, and vision insurance
• Matching 401(k) retirement savings plan
• Competitive base salary
• Nine paid holidays and a generous paid time off (PTO) program
• Tuition reimbursement to support continued education
• Company-sponsored training and career development opportunities
• Pet insurance and many other valuable perks

We are also honored to support those who have served our country. Rain for Rent has earned the 2025 Military Friendly® Employer Gold designation, recognizing our commitment to hiring and supporting veterans. Vets - Rain for Rent® (https://www.rainforrent.com/vets/) When you join the Rain for Rent team, you're not just building a career-you're building meaningful relationships, doing work that matters, and making a positive impact in your community. The choice is easy. Join the Rain for Rent team today.

Rain for Rent does not accept 3rd party applicants

Rain for Rent is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, gender identity, and sexual orientation, and other statuses protected by law.

Estimated Rate of Pay rate: $23.00- $32.00 per hour

At Rain for Rent, we move water-every day. As the leading provider of temporary liquid handling solutions, we're recognized for our systems engineering expertise, cost-effective problem solving, and the high value we deliver to organizations facing critical liquid management challenges. Our experienced teams, supported by skilled engineers, are continually redefining what customers expect from a liquid handling provider. We design innovative equipment and harness cutting-edge technology to meet the demands of the toughest environments. From water handling and irrigation to temporary liquid storage, our solutions consistently exceed customer expectations for quality and service. We are committed to completing every project safely, efficiently, on time-and done right the first time. To learn more about Rain for Rent please check out this short 2 minute YouTube video here. (https://www.youtube.com/watch?v=IfacXlPz9a8) Rain for Rent employees take great pride in being part of a family-owned company with a rich history. In May 2024, we proudly celebrated 90 successful years in business. With more than 70 locations across the U.S., Canada, and the UK, Rain for Rent remains committed to delivering consistent, high-quality products and services to our customers. Honesty and integrity are at the heart of everything we do. Our team is dedicated to exceeding customer expectations by providing exceptional service and maintaining the highest standards of quality.