L2 Lead Support

XFORIA Inc
St. Louis, United States of America
5 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

St. Louis, United States of America

Tech stack

Java
CA Workload Automation Ae
Customer Information Control System (CICS)
COBOL
IBM DB2
Linux
Middleware
Java Platform Enterprise Edition (J2EE)
Monitoring of Systems
Job Control Language (JCL)
Python
Mainframes
Nagios
Powershell
Shell Script
SQL Databases
Kafka
Splunk
Appdynamics
Dynatrace
ServiceNow
Control M

Requirements

  • 10+ years of progressive experience in IT application support / production operations in a managed services or outsourcing environment.
  • Minimum 5 years in a leadership or managerial role overseeing multi-tier support teams (L1/L2/L3).
  • Proven experience in standing up new teams, building processes from the ground up, and driving operational maturity.
  • Hands-on experience with both Mainframe (CA7, Autosys, JCL, COBOL ecosystem) and Open Systems (Java, middleware, distributed platforms).
  • Strong track record of managing customer relationships at a senior level in financial services or similarly regulated industries.
  • Experience driving left-shift / knowledge transfer programs across large application portfolios.

Technical Skills

  • Batch scheduling & monitoring: CA7, Autosys, Control-M (familiarity with at least two).
  • Mainframe environment: JCL, COBOL, DB2, CICS - working knowledge sufficient to guide L2 team.
  • Open Systems: Java/J2EE, middleware (MQ, Kafka), Linux/Unix, SQL databases.
  • ITSM platforms: ServiceNow (Incident, Change, Problem Management modules).
  • Monitoring & observability: Familiarity with tools like Splunk, Dynatrace, AppDynamics, Nagios, or similar.
  • Automation & scripting: Python, Shell scripting, or PowerShell; exposure to RPA or intelligent automation is a plus.

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