Customer Support Technician (IT Desktop Support - Advanced)

In this role, you'll provide Tier I technical support while also handling more advanced IT issues and working closely with the broader IT team.

Day-to-day responsibilities include:

• Providing in-person and remote support for hardware and software issues
• Troubleshooting computers, systems, and network-related problems
• Logging and tracking issues through a ticketing system
• Assisting with installations, configurations, and system updates
• Supporting audiovisual (AV) and video conferencing tools (Teams, Zoom, Webex, etc.)
• Restoring files and helping with system access issues
• Escalating complex issues to higher-level support when needed
• Supporting IT projects and infrastructure initiatives
• Documenting processes and solutions for future reference
• Occasionally traveling to remote locations for support, * Support enterprise-wide hardware and software systems
• Deliver top-tier customer service with clear communication
• Handle installations, troubleshooting, and documentation
• Manage tickets and track recurring issues
• Provide AV and meeting support
• Assist with infrastructure and technical escalations

• Exposure to advanced tools like MECM, Qualys, and Active Directory
• Hands-on experience across hardware, software, networking, and AV systems

Key Skills for Success

Must-Have:

• Strong technical troubleshooting skills (hardware + software)
• Experience with customer service and IT support
• Ability to manage multiple tasks in a fast-paced environment
• Experience using a ticketing system
• Strong communication and problem-solving skills
• Comfortable working both independently and on a team

Technical Experience:

• Windows 10 and Microsoft Office
• Active Directory
• Desktop support / help desk environments
• AV (Audiovisual) support (required)
• Basic networking concepts

Nice to Have:

• Experience with scripting or automation
• Knowledge of Microsoft Endpoint Configuration Manager (MECM) or Qualys, * High school diploma or equivalent (required)
• Associate's, Bachelor's, or technical certification in IT-related field (preferred)
• IT enterprise experience (preferred)
• At least 2 years of customer service experience
• Entry to intermediate-level IT support experience

What You'll Bring

• A positive, service-focused mindset
• Strong attention to detail and organization
• Ability to stay calm and effective in high-pressure situations
• Willingness to learn and grow in a technical environment, * Ability to lift up to 50 lbs

This is a Contract position based out of Boca Raton, FL. Pay and Benefits The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Boca Raton,FL.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.