Help Desk Analyst
IRESH TECHNOLOGIES LLC
Conyers, United States of America
4 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English, Spanish Experience level
IntermediateJob location
Conyers, United States of America
Tech stack
Microsoft Windows
Microsoft Active Directory
iOS
Microsoft Outlook
Microsoft Office
Requirements
We are looking for a Help Desk Analyst to provide Tier-1 technical support in a fast-paced call center environment. The ideal candidate should have experience handling high-volume customer calls, troubleshooting technical issues, and delivering excellent customer service. Key Requirements: 2+ years of IT Help Desk experience Strong knowledge of Outlook, MS Office, Windows 7/10, and Active Directory IT Help Desk Call Center experience Experience with ticket management and escalation processes Knowledge of Apple iOS Excellent customer service and troubleshooting skills Bilingual (Spanish Required)