IT Services - Support Technician

As an IT Services Technician, you will provide on-site and remote support for computer workstations, printers, peripherals, and teleconferencing equipment. In this position, you are expected to possess excellent technical and analytical aptitude as well as outstanding verbal and written communication skills. This challenging position requires an individual with demonstrated experience in resolving technical client support in a service desk setting. You are expected to troubleshoot problem areas (in person, by telephone, using remote support or via e-mail) in a timely and accurate fashion and provide in-person, hands-on assistance when necessary, reporting any issues in detail to system administrators for any issues affecting the enterprise as a whole.

• Ability to pass background checks comparable to DoD Secret
• Demonstrate the use of critical thinking to prioritize, document, analyze, and resolve problems for customers
• Demonstrate the ability to be a self-starter, stay organized, prioritize tasks, research, and work successfully with minimal supervision
• Advanced knowledge of current Windows Operating Systems
• At least 1 year of experience working with PC Hardware and Software
• At least 1 year of experience in IT/Customer service experience
• Demonstrate excellent customer service skills
• Working knowledge of Apple iOS and MacOS