Engineer, Endpoint (Mac/Windows)

Austin Community College (ACC) is seeking a highly skilled Endpoint Engineer to manage, automate, and support enterprise endpoint environments across the college. This role blends systems administration, automation, and security to deliver a stable, modern, and secure endpoint computing environment for faculty and staff. The Endpoint Engineer will own deployment, configuration, lifecycle management, and integrations with TeamDynamix and other ITSM tools, supporting ACC's mission of reliable technology and student success., * Manage, engineer, and support the college's endpoint environments using enterprise endpoint management and device management platforms.

• Automate deployments, patching, application distribution, and endpoint compliance using scripting and automation tools.
• Integrate and maintain endpoint management tools with TeamDynamix and other ITSM platforms for device inventory, asset management, ticketing, and workflow automation.
• Manage the device lifecycle, including onboarding, support, secure decommissioning, and asset tracking.
• Provide Tier 3 & 4 support for endpoint issues and serve as an escalation point for support teams.
• Collaborate with IT security, support teams, and college stakeholders to drive process improvement, documentation, and compliance.
• Stay current on endpoint management best practices, emerging technologies, and higher education IT trends.

Endpoint Engineering & Automation

• Design, build, and maintain standardized endpoint deployment processes, ensuring secure, efficient, and consistent device configurations.
• Automate endpoint management tasks, patch cycles, software rollouts, and compliance reporting.
• Support and optimize integrations with TeamDynamix for asset, incident, and change management.

Cross-Platform Collaboration

• Partner with collegewide business owners, development teams, and technology leaders to ensure effective endpoint governance, policy enforcement, and process automation.
• Document procedures, provide user guides, and deliver training as needed.
• Provide excellent customer service and proactive communication to faculty, staff, and IT partners.

Windows Endpoint Management (Position Open)

• Manage and support Windows endpoint environments using MECM/SCCM, Workspace ONE, Intune, and related tools.

• Build and maintain Windows 10/11 desktop and laptop images using MDT and Hyper-V.

• Automate Windows deployments and endpoint management using PowerShell and enterprise deployment tools.

• Manage Windows update and patch cycles, driver libraries, firmware updates, and baseline software deployment.

• Enforce Windows configuration and security policies using Active Directory Group Policy, BitLocker, Azure AD, and endpoint protection tools.

• Provide Tier 3 support for Windows endpoint issues and manage the Windows device lifecycle.

• Knowledge of Windows operating systems, enterprise deployment methodologies, Group Policy, and Windows security architecture.

• Preferred Certifications: Microsoft 365 Modern Desktop Administrator or similar.

macOS Endpoint Management (Position Filled)

• Manage and support macOS endpoint environments using JAMF Pro, Apple Business Manager, Workspace ONE, and related tools.
• Administer macOS provisioning, application packaging, and zero-touch deployment.
• Write and maintain automation scripts using Bash, Python, and AppleScript.
• Manage FileVault encryption, endpoint protection, and compliance enforcement through JAMF and MDM policies.
• Provide Tier 3 support for complex macOS endpoint issues and manage the macOS device lifecycle.
• Knowledge of Apple ecosystem technologies, Apple Business Manager, JAMF Pro, FileVault, and macOS security architecture.
• Security & IAM: Okta, FileVault, MDM, and endpoint protection tools.
• Preferred Certifications: JAMF 200/300 or similar, ITIL Foundation, Okta, or comparable certifications., The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

Knowledge:

• Knowledge of Information Technology Infrastructure Library (ITIL).
• Customer service techniques and practices.
• Understanding of relational database theory.
• Database development and maintenance.
• Familiarity with CAD software.
• Knowledge of various programming and scripting languages.
• Strong troubleshooting and documentation skills, with a collaborative and customer-focused approach.

Technology Skills:

• Experience using an ITSM platform such as TeamDynamix or ServiceNow.
• Knowledge of modern MDM and endpoint management strategies.
• Experience integrating enterprise endpoint platforms with ITSM tools.
• Experience with endpoint lifecycle management, security compliance, and platform integration.
• ITSM & Automation: TeamDynamix, ServiceNow, or other service management platforms.
• Scripting: Python or other automation tools.
• Other: Microsoft 365, Google Workspace, and device and asset management integrations.
• Additional scripting or automation skills such as Ruby or PHP.

Minimum Qualifications

Education:

• Bachelor's degree.
• Four years of related work experience may substitute for this education requirement. Applicants who substitute work experience to meet the education requirement must use additional related work experience to meet the years of "Required Work Experience" for this position.

Experience:

• Two years of related work experience

Preferred Experience:

• Bachelor's degree, or at least 5 years of equivalent professional experience.
• Three or more years of hands-on experience managing either Windows or macOS endpoints in a large environment, with working familiarity of the other platform.
• Previous experience in higher education or public sector IT preferred.

Special Requirements:

• Valid Texas Driver's License and reliable transportation for inter-campus duties.

Physical Requirements:

• Work is performed in a standard office or similar environment.
• Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
• Occasional lifting of objects up to 10 pounds

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area. As a community college committed to our mission, we seek to recruit and retain a workforce that: * Values intellectual curiosity and innovative teaching * Is attracted by the college's mission to promote equitable access to educational opportunities * Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities. * Focused on student academic achievement and postgraduate outcomes * Welcomes difference and models respectful interaction with others * Engages with the community both within and outside of ACC Job Posting Title